hra complaint hotline

North Suburban . Illinois Guardianship & Advocacy Commission. When requesting your own records or requesting information on anothers behalf**, the request must be submitted along with a signed authorization form. When you call, have this information ready: Identity theft is a serious crime that happens when someone uses your personal information without your consent to commit Medicare fraud or other crimes. Closed from 1:00 PM to 2:00 PM daily. Office of Constituent Services. This information is designed to address that concern. This form is also for complaints about discriminatory denial of housing-related credit (such as mortgages). Contact numbers depend on your plan type. Google Play and the Google Play logo are registered trademarks of Google Inc. For people 65+ or those under 65 who qualify due to a disability or special situation, For people who qualify for both Medicaid and Medicare, Individual & family plans short term, dental & more, Individual & family plans - Marketplace (ACA), Members with health insurance plans through work, or call the number on your member ID card, Individual & Family ACA Marketplace plans, Sign in to your Medicare supplement plan member site, Call the number on your member ID card or, 8 a.m. to 6 p.m, Monday through Friday (available hours correspond to the area where the plan is offered: ET, CT, PT), 8 a.m. to 6 p.m. Such requests must be accompanied by an authorization or other appropriate documentation. Apple, App Store and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Accept offers of money or gifts for free medical care. Patients are not informed of the side effects of medication. To accomplish this the HRA applies access controls that restricts the disclosure of the information to nominated individuals and retains all information in a secure folder on the shared drive. Learn More. There is no charge to speak with one of our attorney referral counselors -- were here to help. NYC - Contact ACCESS HRA The Supplemental Nutrition Assistance Program (SNAP), commonly known as food stamps, helps people with limited income buy food. BFI REFERRAL - New York City For more information about any of our services, please contact the regional authority for your area listed below. Call the phone number on your member ID card (health plan ID card). Contact HRA - HRA This law protects you from discrimination in areas such as employment, education, credit, and purchasing or renting a home or commercial space based on your: If someone feels they have been discriminated against they can file a complaint with the Division of Human Rights. Please select the reason you are contacting us so that we may assist you with your question. The HRA Chief Executive has overall responsibility for ensuring that complaints are managed in line with this policy and procedure. In most cases the investigation will be completed within 180 days. TTY users can call 1-877-486-2048. Contact Phone Numbers General: Infoline 718-557-1399 Adult Protective Services: 718-557-1399 Child Support Helpline: 718-557-1399 Disability Affairs: 718-557-1399 Domestic Violence & Emergency Intervention: 718-557-1399 Family Independence Administration Automated Line: 718-557-1399 HIV/AIDS Services Administration: 718-557-1399 **Note that if you are signing an authorization form or requesting records or information on anothers behalf, you must also submit valid proof of authority to do so. *DSS is comprised of the NYC Human Resources Administration and the NYC Department of Homeless Services. If you want to confirm, you can call 1-800-MEDICARE (1-800-633-4227). The Chief Executive will aim to prepare a response within 25 working days. ALL INFORMATION GIVEN, INCLUDING IDENTITY, IS TREATED AS STRICTLY CONFIDENTIAL. . If the complaint was about a REC or other HRA Committee, the response from the HRA may be shared in advance with the Chair. Find a Medicare Supplement Insurance (Medigap) policy. Once all the evidence has been collected and assessed the Investigating Officer, working with the Complaints Leads, will decide whether there has been a deviation from established policies and / or procedures, the expected and intended level of service and / or the expected level of behaviour. Illinois Guardianship & Advocacy Commission. Reports about individuals and businesses committing fraud are accepted. Allow anyone, except your doctor or other Medicare providers, to review your medical records or recommend services. means that where appropriate lessons are learned and changes made to prevent recurrence and services improved. Alabama:1-888-200-0327/TTY 711, Kansas: 1-866-761-7748 / 771 Complaints. Public Assistance fraud includes, but is not limited to, failing to alert or report to the Agency any of the following: SNAP (food stamps) fraud includes, but is not limited to: Medicaid fraud includes, but is not limited to: Then you must first contact EBT Customer Service to report your EBT card stolen. The Human Rights Authority is the investigative arm of the Illinois Guardianship and Advocacy Commission. You can request a conference at any time. Fair hearings can be requested by telephone, mail, online or in person. Letters were sent to everyone who might be impacted, with detailed information about what data was potentially exposed, and what to do next. 150 Greenwich Street, 38th Floor Much as we might dislike some incident or event involving a recipient, there is little that the HRA can do if no right was violated. The Investigations Medicare Drug Integrity Contractor. That your card or card number has been stolen; That someone not authorized by you has gained access to your PIN; or, That someone has gained information about your identity that may result in your benefits being stolen. They will conclude whether the complaint is upheld, partially upheld or not upheld and the complainant will be informed of the decision (see 2.6). Public benefit fraud is defined as the intentional misrepresentation, concealment, or nondisclosure of material facts in order to participate in government funded benefits, which includes Public Assistance, SNAP (food stamps), and Medicaid. The City intends to use the data collected from this survey to generally add and improve City services. If you have answered YES to the questions above and the answers do not mitigate and adequately address the adverse impact, you may need to complete a full PIA. Mental health records are filed in general medical records and not handled in a confidential manner. No further appeals regarding the decision will be accepted unless any new or additional information is provided. A person who steals your Medicare Number or card and uses it to submit fraudulent claims in your name. If it is determined that there is probable cause your case will be presented in a public hearing. Office of Program Integrity Welfare Fraud Hotline (888) 377-0009: Burial Assistance (914) 995-5640 or (914) 995-5617 : Employment Services : Westchester-Putnam Career Center: General Information (914) 995-3910 : NYS Dept of Labor Career Center at White Plains (914) 995-3926 : NYS Dept of Labor Career Center at Peekskill (914) 737-3490 If you or someone you know needs help, refer them to APS by calling 718-557-1399. Return the completed complaint form to the Division. Keep a copy of your complaint and copies of any documents you attach for your own records. 2125 South 1st St Champaign, Illinois 61820 Phone:(217) 278-5577 Fax:(217) 278-5588, Served Counties: Champaign,Clark, Coles, Cumberland, DeWitt, Douglas, Edgar, Effingham, Ford, Iroquois, Kankakee, Livingston,Moultrie, Piatt, Shelby and Vermilion, #7 Cottage Drive Anna, Illinois 62906-1669 Phone:(618) 833-4897 Fax:(618) 833-5219, Served Counties: Alexander, Clay, Crawford, Edwards, Franklin, Gallatin, Hamilton, Hardin, Jackson, Jasper, Jefferson, Johnson, Lawrence, Marion, Massac, Perry, Pope, Pulaski, Randolf, Richland, Saline, Union, Wabash, Wayne, White and Williamson, 4500 College Avenue Suite 100 Alton, Illinois 62002-5051 Phone:(618) 474-5503 Fax:(618) 474-5517, Served Counties: Bond, Calhoun, Christian, Clinton, Greene, Jersey, Macoupin, Madison, Monroe, Montgomery, and St. Clair, Washington, 401 Main Street, Suite 620 Peoria, IL. You may return the complaint by postal mail to the. An initial phone call is recommended to establish the reasons for the complaint and what the complainant would like to happen as a result of the complaint. HRA/OSP sets the strategic direction and articulates the vision that places the VA Human Resources community at the very cornerstone of the VA mission of care and service to the Nation's Veterans and their families. You can report Public Assistance, Supplemental Nutrition Assistance Program (SNAP), or Medicaidfraud online, by mail and by phone. Such application should be sent to the General Counsel of the Division and to the Complainant, and Complainants attorney, if any. Report Discrimination / Minnesota.gov Persons who make complaints to the Human Rights Authority (HRA) about the service received from a facility or agency often wonder just what they can expect from the Authority's investigation. Crane or Derrick Complaint Report a crane or derrick operation that is unsafe or without a permit, license, or . This will provide better resolution for both parties. File A Complaint SHARE Overview Under the Human Rights Law in New York, every citizen has an "equal opportunity to enjoy a full and productive life." Please look at the below for information on filing a complaint. Many times our investigations have brought about that kind of change in the way facilities serve people; those results make our work worthwhile. Often not much can be done about what has already occurred, but the HRA can impact practices so that this problem does not happen to someone else. Family Independence Administration Any manager can be designated by the Complaints Lead or Director as an Investigating Officer. If you are unable to access the complaint form, please call at 1-888-392-3644. Where the complaint response letter is sufficiently detailed separate investigation notes may not be required. To change the text size on NYC.gov you can use your web browser's settings. If you have additional questions regarding access to records, please email RecordsAccess@dss.nyc.gov. The Investigating Officer is delegated the task of investigating the complaint according to the procedures set out below. Once a complaint is filed, the Division of Human Rights will investigate and may present the case in a public hearing. Complaints may be received directly by the Complaints Lead, by any member of staff or through one of the organisations communications channels which are not allocated to a single individual. Staff is available through the automated phone system during business hours, except on City Holidays. Please logon to your ACCESS HRA account to view your case status and more. Persons who make complaints to the Human Rights Authority (HRA) about the service received from a facility or agency often wonder just what they can expect from the Authority's investigation. Michigan:1-888-200-0324/TTY 711, Tennessee:1-877-250-8188/TTY 711 87 N. Clinton Avenue Rochester, NY 14604 navigator@nysnavigator.org A provider that bills Medicare for services or supplies they never gave you, like charging you for a visit you never had, or a back brace you never got. Provide Feedback or Make Complaints to DHS | Homeland Security Contact Our Office - Office of the New York City Comptroller Brad Lander If you are a New York City resident and do not know if a request for information about SNAP is real or not, contact HRA by phone. Public Assistance or Welfare NYC311 Website: Child Support Services Email: nysdcse@otda.ny.gov Phone: 1-888-208-4485 For example, to increase text size using: In the menu to the right of the address bar, select and set Zoom level. If you have a question, please feel free to contact us. Use this form if you are filing a complaint as a volunteer firefighter. Use this form to complain of discrimination by a union or by an employment or temporary agency. (If you are filing against an employer and a union or agency, please file a separate complaint against each.). To file a grievance you can either call the Office of Constituent Services at 212-331-4640 or mail your complaint to: New York City Human Resources Administration If not, the complainant will be contacted and the decision explained. Find information and explore UnitedHealthcare plans and products in your state. New York State Public Benefits Appeal and Complaint Process, Social Security Disability Insurance & Supplemental Security Income, Supplemental Nutrition Assistance Program (SNAP), Veterans Affairs Benefits Appeal Process, Veterans Affairs Healthcare and Prescription Drug Benefits, Other Restrictions on Use of Real Property, Residential Mortgage Loan Foreclosure In New York, Restrictions on Ownership Rights in Real Property, Restrictions on Right to Exclude Others from Real Property, Restrictions on Transferring Real Property. Every complainant has a right to a response to their complaint which explains how their concerns have been resolved, what action has been taken to deal with the complaint and if appropriate, to prevent reoccurrence. 2020 All Rights Reserved. The Chief Executive (or delegated individual) will respond to the complainant providing details on how the appeal is to be reviewed, documented and communicated. The complaint is also called a grievance. With due regard to the Data Protection Act / GDPR, does this policy involve the use of Personal Information? The New York City Bar Legal Referral Service (LRS) is open for business and many of our Readmore, The Legal Referral Service will be closed beginning Monday, July 3 through Tuesday, July 4 in observance of Independence Day. The HRA may receive and agree to undertake an investigation of issues involving an alleged failure of another responsible body or a third party, for example a researcher, research team or Clinical Research Organisation (CRO). This page is available in other languages. The Authority is charged with investigating whether the rights of recipients have been violated. Statewide TTY communication is available at 1-866-333 . Federal Disability Rights. All Freedom of Information Law (FOIL) requests to the Human Resources Administration should be submitted via NYC OpenRecords (nyc.gov/openrecords). . Child Health Plus Complaint Report a problem with a Child Health Plus assistant. For visitor information and how the City Bar is responding to the Coronavirus (COVID-19), click here. The Investigating Officer, working with other managers and staff as required, will take any immediate action required to resolve the complaint and will consider whether any further action or preventative action is needed to prevent recurrence. The Human Rights Authority serves the people of Illinois through nine regional authorities. Never share your personal information or medical records publicly. We also have phone numbers for brokers, network management, and provider relations. The HRA then conducts its investigation as it deems fit. See instructions in below Request for Client Records section. Please take further notice that in the alternative to the right to appeal noticed above, in cases alleging housing discrimination only, a person whose complaint has been dismissed by the New York State Division of Human Rights after investigation for lack of jurisdiction or lack of probable cause may file the same cause of action in a court of appropriate jurisdiction pursuant to this section, unless appeal to the New York State Supreme Court as stated above has been sought. CASA Contact List - NYC - New York Health Access A provider that charges Medicare twice for a service or item that you only got once. Complaints are numbered sequentially, with a new log for each financial year. If you are unsure whether to use this form or another form that also seems to apply, you can call the Division for further information on which form would be best. Staff discuss clients' problems in front of other clients. The Complaints Lead will assess whether a complaint falls within the remit of this procedure. If you suspect that Medicare is being charged for an item or service you didn't get, or your Medicare card or number is stolen, use the contact information below to report suspected fraud or abuse. Menu > Zoom > +, In the View menu, select Zoom. 61602 Phone:(309) 671-3030 Fax:(309) 671-3060, Served Counties: Bureau, Fulton, Henderson, Henry, Knox, LaSalle, Marshall, McDonough, McLean, Mercer, Peoria, Putnam, Stark, Tazewell, Warren and Woodford, 4302 North Main Street, Suite 108 Rockford, Illinois 61103-5202 Phone:(815) 987-7657 Fax:(815) 987-7227, Served Counties: McHenry, Rock Island, Boone, Carroll, DeKalb, Jo Daviess, Lee, Ogle, Stephenson, Whiteside and Winnebago, 401 S. Spring Street 521 Stratton Building Springfield, Illinois 62706 Phone:(217) 785-1540 Fax:(217) 524-0088, Served Counties: Logan, Macon, Christian, Sangamon, Morgan, Scott, Pike, Menard, Mason, Hancock, Cass, Brown, Adams and Schuyler. By clicking 'See cookie policy' you can review and change your cookie preferences and enable the ones you agree to. To submit a New Case Referral or Request for Case Information electronically, visit the Optum Subrogation Referral Portal. File a Complaint Report Discrimination Report Discrimination We want to hear from Minnesotans who believe they experienced or witnessed discrimination. Generally, the boycott or blacklisting category is for discriminatory business dealings that do not fall under any of the other types of complaints listed above. If Yes please give details below of the impact and the actions being taken to address any adverse impact. Who is Covered by Workers Compensation Law? We will reopen on Wednesday, July 5 at 2:00 PM. HRA permits nonprofit organizations, associations and corporations to solicit donations for charitable purposes in New York City.HRA administers Public Solicitation Licenses for event producers interested in soliciting for services, products, or charities at their event. What is your reason for contacting us? When you callus, you will be speaking with an attorney. The HRA encourages all staff who receive potential complaints, issues, queries or concerns to attempt to resolve these matters locally and in a timely manner to prevent formal complaints (see 2.1 Local Resolution below). If you feel that a Human Resources Administration (HRA) worker has mistreated you, misinformed you, or refused to follow the law, you may file a complaint against that work. The first step will be to notify the respondent(s). Where a complaint is received by a member of staff it should be referred to the Complaints Lead as soon as it has been received. Homeless Shelter Resident Assistance NYC311 Connect your case with HRA to view benefit information. For Medicaid Renewal: Call the HRA Medicaid Helpline at 888-692-6116. This form is also for filing against a real estate professional. Automated Assistance is available in English and Spanish 24 hours, 7 days a week. We want you to understand that, often, it is future recipients who benefit from our investigations as much as or more than you or the person named in the complaint. The service or item youre questioning and when you supposedly got it. The Authority investigates alleged violations of the rights of persons with disabilities by providers of services. Questions about specific requests should also be made through NYC OpenRecords by using the Contact the Agency link available on every request page. Indoor solicitations include contributions taken in a public space, or the operation of a thrift shop, rummage sale, book sale, bazaar and sale of tickets for fundraising purposes. VA service begins with VA people, and HRA/OSP works to ensure that VA is positioned and resourced to hire . The agency may require submission of additional documentation in order to verify your identity. This form can also be used for a complaint of discrimination with regard to land or commercial space. Complaints may be made verbally or in writing. The time limit may be waived if the HRA considers there are good reasons for the delay and it is still possible to investigate the matter fully and fairly. The Division of Human Rights complaint form is available at the below link. It is not intended to be legal advice regarding your particular problem or to substitute for the advice of a lawyer. Once the investigation is complete, the Division will determine if there is probable cause that an act of discrimination has occurred, and will notify the complainant and respondent in writing. Common Defenses in Breach of Contract Cases, Corporations & Limited Liability Companies, Starting a Business Business Structure & Incorporation, Getting Into Debt Consumer Credit Transactions, New Yorks New Debt Collection Regulations, New York State Paid Family Leave Act 2019, Modification & Enforcement of Maintenance Award, Rights & Responsibilities of Landlords & Tenants, Examples of Cases That Can Result in Product Liability, Slip/Trip & Fall (unsafe conditions on property). . Brooklyn, NY 11238 T: 929-221-0849. and then obtain a Conflict Free eligibility evaluation from NY Medicaid Choice, and tehn enroll in a Managed Long Term Care plan. They should know how to take the matter further if they are dissatisfied with the outcome of the complaint. Please consult the Head of Corporate Governance & Risk. Please complete the form below to report the incident. You don't have permissions to view these records. Use this form to file a complaint if you experienced discrimination as a customer or client of any establishment offering goods or services to the public (for example: stores, theatres, restaurants, transportation services, public buildings, salons, medical offices, day care services, parks, fitness and recreation facilities, etc., including any such facilities owned or operated by a governmental entity). We will do a thorough investigation and try to conclude the case in a timely manner. You can contact the Division Initiated Action Unit at[emailprotected]. Call the USDA Office of Inspector General: (800) 424-9121. For urgent food and hunger needs, call 3-1-1 or visit a food pantry near you. This includes reporting them in line with this policy and procedure in a timely manner. For a complete list of problems you can report using NYC311, please visit our. Alternatively, the Investigating Officer may provide a summary of the investigation to the Complaints Lead for sending to the complainant. By clicking Accept All Cookies, you agree to the storing of cookies on this device to enhance site navigation and content, analyse site usage, and assist in our marketing efforts. The Complaints Lead will ensure that the complaint is logged on the HRA Complaint Log. Contact us | UnitedHealthcare A customer service representative from 1-800-MEDICARE can call you if youve called and left a message or a representative said that someone would call you back. Served Counties: Chicago City Limits, West Suburban Cook County. How it Works APS helps adults in danger of abuse, neglect or exploitation. The Official Website of the City of New York. Each response to a complainant should include the following: The complaint response may be a letter or an email from the Investigating Officer and should be copied to the Complaints Lead. Stores that accept SNAP are not allowed to set a minimum purchase amount to use the benefit. Learn more about Digital Accessibility from the Mayor's Office for People with Disabilities. This individual however should not have been involved in the initial investigation. A complaint of an alleged violation can come to the Authority in a number of ways: from a service recipient, a staff person at a facility, or another interested party. If you didnt get a letter, its very likely you werent impacted. For more information read ourFrequently Asked Questions. HRA complaints policy and procedure - Health Research Authority To find a contact for a specific bureau within the Office, please visit Overview of the Office. The Complaints Lead will ensure the Investigating Officer is provided with the necessary support and training as required. Provider fraud or abuse in a Medicare Advantage Plan or a Medicare drug plan (including a fraudulent claim) 1-800-MEDICARE (1-800-633-4227) or. 465.20), the Respondent may ask the Commissioner of Human Rights within 60 days of the finding of probable cause to review the finding of probable cause. View > Zoom > Zoom In, In the View menu, select Text Size. File A Complaint | Division of Human Rights Reporting Medicare fraud & abuse | Medicare Because these statutes govern our work as well as the care of recipients, we can only find violations where a right is protected by statute. Please do not include personal information or expect a response. Contact the Federal Trade Commission if you think youve been a victim of identity theft. Please note that all complaints must be signed before submission. Changes may occur in this area of law. Protect your Medicare Number and your Social Security Number. Thank you for bringing this complaint to our attention. The Housing and Redevelopment Authority of the City of Saint Paul, Minnesota (HRA) is a legally distinct public entity which undertakes housing, commercial and business development activities. Human Resources and Administration/Operations, Security, and The HRA is committed to providing an excellent service in a professional, fair and courteous manner. By Mail BFI Complaint Unit 375 Pearl Street, 23rd Floor New York, NY 10038 By Phone Agency: Human Resources Administration Phone Number: (718) 557-1399 Business Hours: Monday - Friday: 8 AM - 5 PM Automated Assistance is available in English and Spanish 24 hours, 7 days a week. A complaint should normally be made within 12 months of an incident occurring, or on the date on which the complainant becomes aware of the matter if this is more than 12 months after the incident. Next, the Division will resolve any questionable issues of jurisdiction. HRA Complaint Form. Use this form also to complain about the denial of a license by a licensing agency. City of New York. Served Counties: Southern Cook County, Kendall, Will and Grundy. Fillable Volunteer Firefighter complaint form, Print-version Volunteer Firefighter complaint form. The complainant will then be advised of the expected timescale for the investigation. A complainant may appeal to the State Supreme Court within 60 days. Back to States and Territories List. The Human Rights Law now provides that complaints can be either signed with a declaration under penalty of perjury, or signed under oath before a notary. HRAs Records Access Officer:Samantha Arena, Esq.Associate General Counsel150 Greenwich Street, 38th Fl., New York, NY 10007FOIL@DSS.NYC.GOV, HRAs Records Appeals Officer:Ann Marie Scalia, Esq.Records Appeals Officer150 Greenwich Street, 38th Fl., New York, NY 10007FOIL@DSS.NYC.GOV.

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