First contact with Madrid, first good experience, I enjoyed my travel before my arrival. Spotahome detected this and refunded all the money and allowed me to cancel everything. Comment added 2 months ago. Was hard but I made it. All rights reserved. How can I manage my booking request? We appreciate your patience. Your account has been deleted from our system, and all your personal information has been removed.Please don't hesitate to reach out to us in the future if you have any further questions or concerns. I couldn't have had a better experience.After weeks of searching on other websites a room to stay during my Erasmus in Warsaw, I was approached by Agent Joanna who was a blessing and helped me finding the perfect place. The service I received was outstanding. I booked everything within a day, great job! Highly recommend, Dear Mi Na,Thank you for taking the time to share your positive experience with Spotahome. We are working every day to get more properties that fit in our quality standards, as our community is growing per days we are adding new listings per days. Spotahome Reviews | Read Customer Service Reviews of www.spotahome.com Although Spotahome has assured me I will get a FULL refund after cancelling I have still not received my deposit of almost 1000 back and my problem is simply being ignored by Spotahome and the landlord! Make it transparent, instant, and exciting. Dear Aleksandra,Thank you for taking the time to share your positive experience with Spotahome. :-) Our aim is to make the process of finding a new place as easy and stress-free as possible. Here are 8 tips for writing great reviews. We're here to continue providing you with the same level of professionalism and service.Thank you for choosing Spotahome.Best regards,The Spotahome Team. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Dear Veronica,Thank you for your positive review. It s my favourite site, the staff is always gentle and ready to give me all the solutions. The issue is Spotahome allowing them to do it on their service at the detriment of tenants and having zero communication and assistance over the issue. Your feedback helps us identify areas for improvement and deliver better customer support experiences in the future.Thank you again for your review and for choosing Spotahome. Dear Leon,We're sorry to hear that you've had a bad experience with our support team. While we understand that this does not fully compensate for the inconvenience and distress caused, we hope that it will provide some form of relief.We want to assure you that Spotahome is committed to providing a safe and secure platform for our users. this platform made it easy and fast to rent an apartment. Spotahome Reviews | Read Customer Service Reviews of www.spotahome.com Well also put you in contact with your landlord so you can organise a check in time. And i wish if there is an option to share with you the pictures to see the catastrophe. We also ensure all reviews are published without moderation. However, here I am fighting to get my deposit back with no response. 100% recommended. It goes against our guidelines to offer incentives for reviews. It goes against our guidelines to offer incentives for reviews. Read Customer Service Reviews of www.spotahome.com - Trustpilot Companies can ask for reviews via automatic invitations. A landlady in london they verified accepted the reservation and then said it was a mistake a few days before arriving. We thank you for your lovely review :-) We're happy to see that you would recommend us for future bookings - we'll be here for when you look for a new place! About Us | Spotahome So I book another appart. The reply was prompt, so I did not have to wait and I was also offered further assistance in case of need later on. Updated 18 Mar 2017 Avoid using SpotAhome I used spotaHome to rent an appartement for my children for their Erasmus stay in Istanbul for 6 months. We are working to assist each customer as quickly and thoroughly as possible. Support is not responding to my pleads of issuing correct one and my patience have run out: if you care about your money and customer experience please stay away from this company. Our team is always ready to help and make sure that you have a smooth and stress-free experience.We look forward to assisting you again in the future and helping you find your perfect home!Best regards,The Spotahome Team. Excellent customer service This company has an excellent customer service, we are really glad to have chosen them. Most of the properties also have a video filmed by Spotahome staff during their visit to the property. Please contact us to discuss the matter further so that we can work to resolve any outstanding issues.The Spotahome team. But if you're flexible, it shouldn't be a problem. So far so good. This beautiful 2 bedroom 2 bathroom apartment in Porto is available! It's perfect for foreign student for example. Spotahome runs on globalization. Very kind and available people! How do you justify those prices? Homecheckers are people that verify properties for you. If you have any further questions or need assistance, please don't hesitate to reach out. This would make sense if I were booking say 3+ months in advance and taking a 1-month chunk out of their availability deterring 3-6 month bookings, but I've even been rejected trying to book the day one comes available after a previous tenant just for 30 days.Lies I've been given are:"The dates requested would leave the property free for too long in between two bookings, and the landlord doesnt want it to be empty during this period. Would recommend to anyone. DONT USE SPOTAHOME!!!! Hi Johanna, Thank you so much for your 5 stars review! Hey Manuel! Booking is quick and efficient however im still waiting for a response to email I sent a few days ago which is very urgent, I would appreciate if someone could respond! But they have not answered me in both cases. 2 min Where the Phone Fits at Spotahome Using the Aircall + Zendesk Integration Ready to build better conversations? ""Unfortunately the landlord of the apartment has informed us that he will be occupying the apartment himself from October, so he won't be renting it for some time. With great rooms at various price points, there is one for everyone. :-) We're happy to hear that you like the service we provide for people looking for a new home. If there are more serious issues, we can help cover the cost of a hotel, or refund your money if necessary. Anyone can write a Trustpilot review. Verification can help ensure real people write reviews about real companies. We're here to help.All the best,The Spotahome Team. We are working hard every day to improve our community and it is good to see that we are going in the good way. We pride ourselves on providing customers with high quality properties, showing them detailed videos, tours and photos so they know exactly what theyre booking. Do not trust at all. We are very happy with the service provided by Alessio at Spotahome. Perfect top the agent are helping svices perfect, Hi Mohammed, Thank you for this amazing 5-star review! Thats because all of them are a fraud, Dear Gisela,We are sorry to hear about your negative experience with one of our landlords in Barcelona. They refuse to cancel my booking when I clearly feel unsafe booing with Roomswerent. I hope we can see you soon. Legit Customer Reviews of Spotahome | ComplaintsBoard Super fast and helpful service. Dear Yulia,Thank you for your positive review! They are very responsive towards our questions, issues. At this point, I am putting together all the necessary documents to take legal action against BOTH parties as both are equally in the wrong.Avoid ETR Living!!! 4.359 places. A spotahome agent contacted me to offer help to find a room for the night. With a fully equipped kitchen, washing machine, dishwasher, central heating and spacious terrace we fell in love & know you will too bit.ly/3zGWPoG. The landlord was not straight forward. If you have any further questions or need assistance in the future, please don't hesitate to reach out. At Spotahome, we put our heart into making your life easier to take away your worry: We verify the properties for you and take honest photos and videos accompanied by an accurate description, for you to make the best and safe decision. You have all our information. What is an instant booking? The last issue was major, as the landlord did not want to terminate the contract because I allegedly did not notify him early enough, although we agreed prior to that that I should notify him exactly one month prior to termination. They create the digital floor plans, video tours, and photos you see on our listings. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Spotahome Reviews | Read Customer Service Reviews of www.spotahome.com Please note we are experiencing longer than normal wait times due to high volume. Spotahome is a safe platform where more than 120K people have found their new home completely online, sustaining always more than 4 out of 5 stars rating on trustpilot. Madrid, Madrid, Spain 251-500 Venture - Series Unknown Private www.spotahome.com 7,023 Highlights Acquisitions 1 Investments 1 Total Funding Amount $92.9M Contacts 6 Employee Profiles 10 Investors 20 Find More Contacts for Spotahome They offer a long list of appartments and rooms where I found easily several options which fit my requirements. We also ensure all reviews are published without moderation. We're glad to see that you feel that we helped you a lot with your house hunt! Amazing support problem-solving skill is super, Hi Sinan,Thanks for your feedback. LOLI want to contact the landlord to ask questions.. how do I do that?And more important - why do have to fill my income to send booking request? We're delighted to hear that Giorgia provided you with great professionalism.We strive to provide excellent customer service, and it's rewarding to know that Giorgia's attention stood out to you. Dear MJ,Thank you for your 5-star rating and for choosing Spotahome.We're delighted to hear that you felt pleased with the way your case was handled and that Giorgia was able to assist promptly.We appreciate your kind words and acknowledgment of our team's hard work.If you ever need any further assistance or have any questions, please don't hesitate to reach out. Everytime spotahome has a possible tennant they ask me what i want to do.I can choose what to do if there is something unordinary, it's a very good service. We appreciate your feedback and will use it to improve our service for future customers. We hope that you will consider giving us another chance to make it right in the future.Best regards,The Spotahome Team. BUT, after the acceptance, all efforts to get the landlord for move-in proved abortive until two days past move-in date the landlord came up with lots of security deposit calculations that were not displayed on Spotahome website, adding extra 90 euros.When I could not pay the hidden charges, Spotahome said they will charge me for one month rent if I cancel for a move-in arrangement that didn't work out for no fault of mine, making me to be STUCK inbetween. "From me: "Can you please confirm the status of this request? I would like to thank Alessio Pensiero for the help and the dedicated attention. Heres how it works: 4.1 3 million MONTHLY USERS +200.000 published apartments and rooms +120.000 COMpLETED RENTALS Better than an agency Worldwide visibility Multiply your chances, thousands of potential tenants from all over the world are looking for an apartment daily on Spotahome. Thank you very much! Verification can help ensure real people write reviews about real companies. Spotahome Reviews | Read Customer Service Reviews of www.spotahome.com Hey Helen,Thank you for your feedback about your experience with booking your new home via Spotahome! We're here to help, and we'll do our best to provide you with the assistance you need.Thank you for choosing Spotahome.Best regards,The Spotahome Team. He answered my emails super quickly and courteously. Joanna sends her virtual high-fives and wishes you an amazing time in your perfect place!If you ever need any more spot-on assistance or just want to share your awesome adventures, we're here with bells on! We find your new home | Spotahome We pride ourselves on providing customers with high quality properties, showing them detailed videos, tours and photos so they know exactly what theyre booking. In all honesty, I felt very pleased with the treatment of my case. So you obviously did not delete the account. He also looked to fill my wishes and also got in contact with landlord to get an exception for me and arranged the move in dates.. in addition, he called me as soon as he got an offer and helped me by booking when I had difficulties or didnt had time I really can recommend spot a home and to work with Chris. . Using a forum as the only mode of contact is not the best idea, as a reply from your side takes a long time, and once the query is answered, any follow-up questions require the submission of another forum, as replying to the emails you send to ask further questions don't seem to work. @Spotahome. Horrible service. If there's anything else we can do to make your Spotahome experience even more extraordinary, just give us a shout!Best regards,The Spotahome Team. I contacted the support twice. Thank you for your 5-star review! Spotahome The Spotahome experience removes the need for in-person viewings, saving both tenants and landlords time and expense. Two stars for quick cancel & money back. So far weve helped over 100,000 users find their perfect home no more traditional viewings, no more time-wasting, just easy online renting! It has been a genuine nightmare and endless frustration using this site. "(The landlord changed the previous tenant's stay to be longer, rejected me, then changed it back to available).Of course, landlords can do whatever they want with their properties. HELP US!!!! How Spotahome Solves Customer Service w/ Zendesk and Aircall Many hours spent searching and hoping for nothing at all. They did not want to proceed with the full refund, violating the basic rules on the right of withdrawal. Spotahome did not know that, so they first told me that I cannot move out on the day I wanted to do it. Work with talented, committed and supportive teammates. You can cancel your booking at any time. They knew the hurdles and pitfalls that you need to navigate to rent a home, wherever you are. He even took the time to call me on the phone to answer my many questions and reassure me. We also design floor plans and write detailed descriptions about the home and local area. At Spotahome we make renting easy by allowing people to book completely online from wherever they are in the world, with the knowledge that the property they are booking is real and accurate. I found the availability of offered properties to be inaccurate, sometimes the prices are incorrect, and sometimes the landlord will reject your request for other reasons.I made numerous bookings with Spotahome for a 3-4 month short let while I study on exchange in London. 3. Hasta pronto, El equipo de Spotahome. Giorgia responded really fast and explained everything to me, I was really greatful because I was worried I would be waiting extremely long for a response. We're thrilled to have been a part of your Erasmus journey in Warsaw. This is why we always try to offer the best service possible and make things go as smoothly as possible. We are thrilled to hear that you found our team to be professional, kind, and dedicated to finding the best solutions for you.If you have any further questions, need assistance, or have any feedback to share, please don't hesitate to reach out to us. The flat was a very bad and unsafe area (Drug, Prostitution etc), In the web site it said that it is in a safe area. My request was then approved. We are thrilled to hear that our service was able to provide you with a stress-free and convenient solution for finding accommodation in Berlin.We understand the challenges of navigating the housing market in a city like Berlin, and we're glad that our platform could offer fully furnished apartments with English-speaking support to meet your needs.We appreciate your kind words about our customer service team, especially Frederica. We really appreciate your review!All the best,The Spotahome Team. Spotahome website is easy to use, there is an option for a quick chat. Thank you Spotahome team for all your hard work. has been unwilling to refund my deposit and accept the room cancellation. We connect with them. SPOTAHOME Review | Spotahome.com Ratings & Customer Reviews - Jun '23 They replied to my messages the same day (unlike a lot of other accommodation service providers), and the process was very easy. I know that Portugal has an issue with mould but the fact that you can even smell it is not normal. Date of experience: June 27, 2023 Antoni Capella review Their platform displays comprehensive property listings and neighborhood details, for anyone in need of renting a home for a month or more. Anyone can write a Trustpilot review. ""I was able to get a hold of the landlord and he said he would be interested in accepting your request for September. We will make sure to pass on your thanks to him and acknowledge his efforts.If you have any further questions or need assistance in the future, please don't hesitate to reach out. My journey with Spotahome has been a great one. I have some problems with my landlords and the corresponding officer Sofia helps me to solve all, she is very friendly and professional.Thanks to the excellent service! Quick response, got direct help when something when wrong with booking. They have time for publicity but not return my money. Spotahome is a company that has received a lot of negative reviews, with a rating of only 1.24 out of 5. We apologize that in this instance, we fell short of our standards.Thank you for bringing this to our attention, as it helps us to identify areas where we can improve our services. Try for free Moving soon? Terrible Terrible experience. We always aim to provide exceptional customer service and we will investigate this incident.Please be informed that our refund policy is detailed on our website and we encourage our customers to read it before making any bookings. We appreciate your kind words and the 5-star rating.If you have any further questions or need assistance in the future, please don't hesitate to reach out. Frederica who was in touch with me for Al this time was very nice and patient, and working with Berlin landlords might be challenging but it worked out well. We're here to assist you.Thank you for your 5-star rating and for choosing Spotahome. I really appreciated their service: very kind and professional staff. We appreciate your review.All the best,The Spotahome Team. Ya sabes que estamos aqui para ayudarte en un futuro. It is still active. SPOTAHOME ( spotahome.com) is a well-known tenant screening store which competes against other tenant screening stores like TurboTenant, Based on our in-depth SPOTAHOME review, when compared to its competitors, SPOTAHOME is a mid-range to slightly below mid-range performer in its category, with an overall ranking of #2 out of 3 total brands. We're thrilled to hear that you received immediate assistance. Hello Joost,Thank you very much for your review. Dear Nisan Ildatov,We apologize for any inconvenience you may have experienced. :-) See you soon,The Spotahome Team. Also, a really good thing for international home-lookers is that it is written if a landlord speaks English, as well as there is a list of the items/ bills that will be included in the rent. At the start, I had a lot of trouble getting my questions answered through your forum, and I was annoyed that you did not reply to my emails. We're delighted to hear he went above and beyond to ensure you and your friend got the perfect room at the right price and time. We take customer service very seriously, and we apologize for any inconvenience caused by our lack of response.We want to assure you that we have assessed your account deletion request, and we can confirm that it has been successfully processed. It is a terrible company that is known for scamming its customers. All the best,The Spotahome Team. It goes against our guidelines to offer incentives for reviews. We truly appreciate your review.All the best,The Spotahome Team. Spotahome Reviews | Read Customer Service Reviews of www.spotahome.com Don't hesitate to contact Spotahome with any problem Date of experience: 27 June 2023 Veronica Baricordi Awesomeveri 1 review I love the idea of the service. we didnt have a comparable experience with any other booking platform as none of the others replied to this our offers. So they formulated a question: how easy should renting a home be? I call the support, firstly they refused making 100% refund to me (because I want to cancel the flat in for 4 days before move in) but then manager Sofia carefully take a look through my request and agreed with my side and approved 100% refund! Spotahome follows a similar business model to online holiday rentals, but instead focuses on finding you a home for stays of a minimum of 30 days, dependent on city regulations. Of course the landlord said they could not provide it because no maintenance was done! I made sure to try to cancel my booking 60 days before the move-in date so I would get a full refund but now Spotahome won't reply to my request. It was really supportive experience. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional rental space See you soon,The Spotahome Team. :), W-O-W Rhema! Spotahome is an online marketplace which offers verified rental accommodation across 100 European cities. , Hello Kate,Thank you so much for 5 stars, we really appreciate it!All the best,The Spotahome Team. At Spotahome you can book a room or apartment directly from your device, with only 1 month's rental payment required upfront. Good houses and good service! Thank you for bringing this to our attention.The Spotahome Team. I had to message you soooo many times to even find out the existence of this "acceptance letter" but in the end, it was helpful for my visa applications as proof of housing as I didn't receive the contract in time.CUSTOMER SUPPORTThis is my least favorite part about Spotahome and one I think needs more improvement. Dear Anastasia,Thank you so much for sharing your positive experience with Spotahome! It really does make a difference and ensure that the service provided to our users improves every day. Dear Rebeka,Thank you for taking the time to leave a positive review about your experience. Cloud Based Call Center Software Case Study | Aircall Berlin. 2023 Trustpilot A/S. We're happy to see that you found our service as a good one!Best regards,The Spotahome Team. The landlord refused to change the date nor cancel the booking. Hi Shinpei, Thank you so much for your 5 stars review! We bring the reality to them. I have already been waiting for 3 weeks for my deposit to be refunded and have emailed Spotahome about it but they have not been answering. Spotahome - Crunchbase Company Profile & Funding "(I had requested to move in the literal day after the previous tenant moved out). How can I book? If you want to stay less than 3 months in an above average place in any city then get ready to be met with endless rejections and lies from landlords, facilitated and ignored by Spotahome.The website itself is one of the best for usability, all the way until actually booking anything if you're trying to get anywhere nice in a city for less than 3 months. :-))Thank you Spot-a-home for my New Home. The payment was authorized two weeks ago, but I haven't received an update yet. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional rental space We're glad to hear that Giorgia provided you with a quick response and explained everything to your satisfaction.At Spotahome, we understand the importance of prompt and clear communication, and we strive to provide efficient support to our customers. Spotahome responded quickly to a query raised by me. Great site to find a room/home in Madrid! Hi Cristina,We're delighted to receive your feedback. ""We have spoken with the landlord of your first choice again and there has been a misunderstanding. So I had no room, spotahome had my deposit but they were not replying to any emails. Cheers,The Spotahome Team, I would like to say thank you to Giorgia, who helped me overcome the problem with my landlord. Were for anyone, regardless of age or professional status. Oh and the best part is that after everything that has happened in my case, they said that they would launch an investigation against the landlord but nothing has happened and the apartment in question is still being advertised on their website, available for other unsuspecting people to book. Spotahome is an online marketplace which offers verified rental accommodation across 100 European cities. It makes easier planning to live abroad for few months. Managing My Account Does Spotahome close user's accounts? Support is extremely helpful and convenient. We're thrilled to hear that Chris provided you with excellent support throughout the entire process.We will make sure to pass along your appreciation to Chris for his outstanding dedication.If you ever need any further assistance in the future, please don't hesitate to contact us again.All the best,The Spotahome Team. it is easy to use and trusted, but the choices are still limited. Thank you so much for your 5-star review!All the best,The Spotahome Team, Quickly respond, help to choose the best available options! Seriously, if you can avoid Spotahome. Thank you for your feedback and we hope to hear from you soon.Best regards,Spotahome team, UPDATE AFTER SPOTAHOMES REPLY:Spotahome claimed they helped to secure some of my deposit back, this is a lie.
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spotahome customer service