Contact Us - Dentsply Sirona Support Dentist B opens the DEXray screen for patient P; the Import dialog shows up automatically and allows him to import the, Interfacing with Practice Management Systems, Upload manuals that we do not have and get, 2.2.3 Caution: Hardware & Software Upgrades, Special instructions for offices with multiple sensors, 2.4.6 Installing a link to your Practice Management Software, 2.7.2 Connecting your Sensor and Board to the computer, 3.2 Correct Placement Using the Paralleling Technique, Cleaning and Decontamination of the Sensor and Holders, 4.6 Interfacing with Practice Management Systems, Changing Tooth Number and Date, Mirroring, 5.5.3 Communications: Printing from DEXray, Place images directly into word processing programs, 5.7 Working with Panoramic and Cephalometric Images, 6.5.3 Communications: Printing from DEXimage, 7.1.2 Intra-oral with Single-Film Scanner, 8.3 Generating Your First DEXwrite Report, 8.5.1 Components of the Templates Management Screen, 8.5.2 Selecting the Templates For Your Personal Report Library, A.2 Installation Verification and Testing, Verify the installation of DEXIS software modules, Verify the installation of Acrobat Reader, Verify the installation of the Sensor drivers, Test X-ray image capture with your DEXIS sensor, 4 Augmented and Private Application Profiles, 5 Extensions/Specializations/Privatizations. We strongly recommend. Please refer to Installation Verification and Testing on page 114 to skip the installation steps and go directly to Verification. Yellow, then green bands will appear on the tooth chart. Type it in and click OK.. Do not attempt to install without assistance as this could cause corruption of your existing patient database. Support - Jazz Imaging Randy Lo's email & phone number - Senior Technical Support Specialist A patient search field, alphabet keys, buttons to access patient information, and Referring Dentists are on the left side of the screen. Support | DTX Studio suite United States Do not allow patients to depress the cord. . . Please note: If you are using a DEXIS/practice management link, enter all new patients through your practice management software and NOT on the DEXIS Administration screen. Position the sensor/holder so that it is parallel to the roots of the mandibular premolars. You may assign a certain color to a specific sensor by first choosing the sensors number from the drop down box under Current Sensor, and then clicking on the desired color in Color Coding. Exposing the holders to hot metal and placing them close to heating elements will reduce the lifetime of the holders. Always test your camera installation as a stand-alone before interfacing to DEXimage. These choices are covered in detail in Taking Digital Photographs on page 82. Dropping the sensor, especially on hard surfaces such as floors and countertops, will shock the system causing the internal electronics to malfunction or be fatally damaged. Home | DTX Studio suite If you use a practice management software we recommend using manual numbering and entering the ids issued by that software. Tab or arrow to the next line and add a first name. If large mandibular tori are present, position the sensor/holder behind the tori, even if it is in the first molar area. Works with Apple Mac or Windows PC systems, for all rooms in your practice and your entire team. These elements get very hot and direct contact will reduce the lifetime of your holders. Request Demo View Images Anywhere. This version of DEXIS software is for use on common PC platforms of the singleuser type, including those with networks, both desktop and laptop varieties. Use a hard-surface disinfectant spray or pop-up wipe on the sensor and cord. Should you have technical isues, DEXIS tech support may ask you send information about your computer and the DEXIS installation. The letters created from DEXray, unlike DEXwrite, are not saved and therefore not editable. Please consult current DEXIS systems requirements before the purchase of any hardware. Instructions for using DEXsafe are found inBacking Up Your Image Files on page 131. Before assuming that your backup efforts have been successful, make sure that you understand the backup process and practice the restore process at least once on a test system. The bitewing holders may be used with or without the bars and rings, or you may use bitewing tabs (along with cord protection). Type the first few letters on the patients name until the name is visible. Starting from the settings you use for D speed film, you should modify the settings as follows: Keep the mA setting. Learn more, Copyright 2023. Even if there is something you have always wanted to know and can't find it on our website, let us know and we promise we'll do our best to find it for you and let you know. The main DEXIS program has been renamed DEXray, consistent with its primary function: taking and displaying digital X-rays. Poor care of the DEXIS sensor or DEXIS capture device can result in damage to or destruction of the fragile electronic components. In most cases, you will hear two beeps. The default and recommended format is DEXIS. The sensor, cable (or cord) and board comprise the heart of the DEXIS system. Type in a number (such as 1), a last name (such as Test), and a first name (such as Test). Analog monitors seem to have better images than so-called digital monitors. Doing so will cause a short in the sensor pins and will loosen, and/or damage the connection site. The space lets DEXIS know that you are moving to the next image of your series. To achieve parallel positioning, the sensor/holder must be positioned away from the lingual/palatal surface and located in the deeper areas of the mouth in all areas except for mandibular molars. Click on the Referring Dentist button to see the list of referring dentists. You will have the option to change views according to patient, see Archive icon on page 61. Follow the onscreen instructions to complete the installation. 2.Dentist B opens the X-rays with DEXview and selects Export to DEXIS. This will put the X-ray into the communication folder of his DEXIS installation. When selecting a notebook computer, chose models with LCD screens recommended for use with photographic imaging. The radiation of X-ray tubes is controlled by the settings of: Some controls allow for the modification of all of the above, some have fixed settings for current and/or voltage. There is a wide range in which DEXIS compensates for underand over-exposure. If you receive a red dot, your level of radiation is much too low. KaVo e-Service. The screen now shows the current DEXIS logo as an icon that leads to the Program Information screen. By choosing 0, Tooltip will not appear. Use sterile barriers for surgical settings. (MST) We welcome your telephone calls and chat requests. Erroneous or impatient double-clicking or right clicking may cause the program to func-. Please treat your sensor and board with the care and respect afforded to other very sensitive electronic devices, such as digital cameras or laptop computers. If your practice management program is linked to DEXIS, Manual must be selected. Position the sensor/holder so that it is parallel to the occlusal line, move the sensor/holder toward the midline. If that number is under 1500, raise the duration setting (seconds or pulses) and test again. Copyright Dental Imaging Technologies Corporation. The Sensor Disk contains data specific to your particular sensor. Cant reach out by phone. If you are not See Also: Technical Support Preview / Show details There are many shortcuts and timesaving tools in DEXray, more than appear in this manual. Click on DEXIS Web Site to open the site in your browser if you are online. Use the arrow keys to move through this box and take note of these groups of numbers. Contact us, we're happy to help. Support Line Customer Support Hours: Monday-Friday 6 a.m. to 5 p.m. PST Phone: 1-714-532-6100 After contacting technical services, you may be directed to connect to our Live PC-to-PC Remote Support Support Address 1073 N Batavia St. Ste B, Orange, CA 92867 Warranty Repairs We suggest that you test each machine in order to calculate the proper setting for that machine. As a rule of thumb, the parameter value (second last number disregarding numbers in brackets) is between 2500 and 3000 on well-exposed intraoral X-rays. Ask the patient to close end- to-end in order to maintain the placement. For setup and test purposes, enter a test patient. Following requests from owners, the corners and outline of any new on-screen DEXrays are now black instead of white (older images retain their original white background, created when the X-ray was first acquired). It allows you to choose full or incremental backup and to choose a specific drive. This protects it when the patient closes. Please note: Holders shipped after January 1, 2003 are autoclavable, provided you use care and avoid direct contact with metal heating elements. You will be instructed where to find answers and solutions for your particular questions. DEXIS Technical Support Specialists use the latest screen-sharing technology to view, control and resolve software issues remotely. Ask the patient to close. Originally designed for the research community, Compare is now available to all DEXIS users. button. Clear All. You may also access these functions from DEXwrite Preferences; see Setting DEXwrite Preferences on page 98. In this case, verify that the cord is adjacent to the holder, either to the side that is to the anterior or posterior of the biteblock. DEXIS Technical Support Salaries | Glassdoor Choose Done to save or Cancel to cancel changes. The file can be viewed, printed, or sent by e-mail. You are now ready to take your first digital X-ray image! DTX Studio suite is part of Envistas global family. With the original hard drive removed from the computer, it is not at risk and all of your data will be safeguarded. The Print Icon allows you to print and export reports containing various data: This feature prints a list of patients in alphabetical order with patient number, date of birth, gender, and provider number. You may apply certain Windows functions to this screen. However, each group of tooth numbers, such as seen under Full Mouth 1-3 3-5, refers to a certain position on the screen. Reach out to us and we'll respond as soon as we can. Ask the patient to close end-to-end in order to maintain the placement. midline for comfort. This feature controls how scanned X-rays are to be handled: set to 0 for normal flat bed scanners to enable automatic cropping of intra-oral X-rays; set to 1 for single-film scanners automatic cropping is then disabled; set to some value between 2 and 7, if the single-film scanner produces black edges or frames. When exporting images you may still ask for a different format; the DEXIS software will convert the images for you. See Foot pedal or Wand Capture on page 86 for instructions on how to use. The above given numbers are only valid for X-raying the DEXIS testblock. How to Buy. Please note: If you purchased your computer through DEXIS, it will be delivered to you pre-loaded with software and initial information. Analog monitors seem to have better images than. Cloudflare Ray ID: 7dfe1396eb1840e2 Monday thru Friday, 6:30 AM to 5PM PT. Report Text offers a basic letter. This feature prints a list of patients and images taken for them over a selected time period. The sensor will only fit into the holder one way. If you are using the PositionIt parallel ring, place the ring against the patients face and the cone against the ring. Again, DEXIS will capitalize the first letter. If the patient file does not yet exist, the New Patient screen will appear with. See Interfaces, Bridges, and Links on page 127 for more information. Once a patient is added or selected (the line will be highlighted), click the appropriate icon to proceed to his or her DEXray, DEXimage or DEXwrite screen. Your DEXIS representative may be able to suggest (although not endorse) one or more of these computer learning resources. Technical Support Representative . Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Choose or create a test patient and open this patients DEXray intra-oral screen. Upon opening your DEXIS kit you will notice three basic components: the DEXIS sensor with its PC Card (also referred to as PCMCIA Card, Mobile Card or Board), the DEXIS installation software and your full set of sensor holders. Click OK to close the Program Information screen. Please note: DEXIS provided foot pedals are for use with DEXimage software only. If large mandibular tori are present, position the sensor/holder posterior to the tori, even if it is in the first molar area. Typically, this will be C:\DEXIS\Data for a non-networked computer. Place either under or over the tongue, whichever is most comfortable for the patient. To set up your own series, click in a box under Name and give your series a name. Document Type: Product Brochure. This includes coiling it around the sensor board when not in use. If the button is checked, the DEXray and DEXimage screens will be shown on the second monitor, and the DEXIS Administration screen can be moved to either monitor. You can set the sizes of enlarged intra-oral and panorama X-rays in percent of the screen width. To modify information for an existing Referring Dentist, search for the name, click on the name to highlight the line. We strongly recommend using the installation services of a factory-trained DEXIS engineer or certified DEXIS installer. Some practices use voltages up to 90 kVp for film X-rays. If the parameter is over 2500, lower the duration setting and take another test X-ray. 2. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Individual provider logos for use with DEXwrite can be captured with a scanner using the Acquire Logo. Alternatively, you may double-click on the name to open this screen. When you chose to put a DEXwrite letter into the queue for later printing (see Queue on page 102), this button will appear on the DEXIS Administration screen. Contact us 888-883-3947 | DEXIS Lets start your journey into the world of DEXIS Digital X-ray! Dropping the sensor, especially on hard surfaces such as floors and countertops, will shock the system causing the internal electronics to malfunction or be fatally damaged. Naturally, turnover and attrition in a dental office will see team members come and go. The chairside report generator DEXwrite has been extended in several respects: A generalized Recepient mechanism greatly simplifies sending reports to all kinds of recipients; reusable text blocks and input fields give greater flexibility in report generation. Again, DEXIS will capitalize the first letter. Please see our hardware requirements for recommendations on devices. Type the last name; DEXIS will capitalize the first letter. Do you need to contact customer service or do have a question for tech support? You can email the site owner to let them know you were blocked. Sidexis 4 | Dental Imaging Software | Dentsply Sirona Canada Help: allows access to the DEXIS software. Nor do you need to restart your computer upon inserting the card. Since the biteblock will not allow for full closure, the cord is protected. If you have a local area network, you need to designate a hard disk of one of the computers to hold the DEXIS data (images and patient data). Select the results of which type of measurements you want to record as image notes: all types of measurements, canal measurements only, or no measurements at all. Choose Flipped View to have the patients X-rays shown in inside-out view, so that the right images appear on the right side of the screen. Soaking and using caustic chemicals will weaken the sensor housing and the. Cardware for Windows NT is commercially available. A CRT monitor with an Invar Mask will be better than one with a mask of any other material. Here you can find the Gendex Tech Support contact info. And thank you for your recent investment in the DEXIS Digital X-ray System. All rights reserved. Protect the sensor and board. Again, DEXIS will capitalize the first letter. 2023 All Rights Reserved. Most telephone calls for assistance received by the DEXIS Customer Care specialists stem from inadequate attention to hardware and software installation. Also the printed ClearVu has been optimized giving sharper printed images in DEXray as well as in DEXwrite. Company Headquarters. Start now -> Details regarding the use of data and data protection Contact information Phone: +1-833-DTX-CALL Email: dtxsupport.na@dexis.com See full list Contact form Fill out the contact form and we will get back to you with support. When you X-ray actual teeth, you will usually receive a higher parameter value because part of the X-ray shows "empty" space around and between the teeth that is not absorbing much radiation. Dexis customer service - GetHuman Choose between 0 and 9999. Should you choose to NOT use a DEXIS holder, you must protect the cord. Decontaminate these holders using a cold sterile solution. Add any other information as desired. If a large maxillary torus is present and you are unable to place the sensor/holder in a traditional position, the sensor/ holder must be placed on the torus as you would place traditional film and you must bisect you angle. Please note: For a Full Mouth series, DEXIS uses a sequence that affords the fewest changes of the holders when utilizing the Po- sition-It kit. Type the name exactly as you want it to appear on printouts. You should clearly see gray lines in the squares adjacent to those with black and white lines. DEXIS Technical Support Reviews | Glassdoor
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