acorn stairlift customer service

For over 25 years, Acorn Stairlifts has been proudly delivering outstanding customer service. It has been our pleasure assisting you. Don't waste one more minute being a prisoner in your own home. We ordered two lifts for 2 separate flights of stairs and they were installed within 2 weeks. Personable, patient, considerate and thorough and neat. Here at Acorn Stairlifts, we know that mobility is something that no one should be stuck waiting for. The stairlift is easy to operate. free, no-obligation quote and one-hour home survey, Why Acorn Stairlifts Superior Customer Service Soars Above Other Stairlift Providers. Disappointed not to be made aware during the initial installation that there was a batch of faulty parts in circulation. About | Locations | Accreditations | Careers | Blog; FREEPHONE: 1800 300 812. Best wishes with your new stairlift!Sincerely,The Acorn Team. 2023 Trustpilot, Inc. All rights reserved. Best wishes with your new stairlift!Sincerely,The Acorn Team, Information provided by various external sources. Quick response when inquiring about a chair lift. Peter Reed OAM Port Macquarie, Dear Mr ReedThank you so much for writing your amazing review! Definitely 5 stars , Thank you for your 5-star review! Existing Customer - Acorn Stairlifts USA It goes against our guidelines to offer incentives for reviews. Acorn Stairlifts is the first and only stairlift to earn the prestigious Ease-of-Use Commendation from the Arthritis Foundation. Very happy with the lifts installed. I would have no hesitation in recommending this brand. Installing an Acorn Stairlift turns your home into a bungalow, by removing the obstacle of stairs if they become too challenging. Apparently Mondays are always busy.What a waste of time. Search open Customer Service Jobs at Acorn Stairlifts now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at Acorn Stairlifts. We also partner with national charity Marie Curie to provide up to 60 free stairlifts per year, enabling patients with terminal illness to remain in the familiar comfort of their own homes. It is great to hear that the stairlift is keeping you safe on the staircase, please enjoy your Acorn Stairlift.kind regardsThe Acorn Team. Dear SandraThank you very much for such a super review, we really appreciate it. Acorn Stairlifts is the first and only stairlift to earn the prestigious Ease-of-Use Commendation from the Arthritis Foundation Visit Acorn . The stairlift was installed 2 days after the initial visit by the Acorn agent. We are sorry that you are occasionally struggling with the outdoor cover, we will certainly pass on your comments to the management team as this is certainly something we can consider.We are delighted that you were happy with our service and that your Acorn Stairlift is working well.kind regardsThe Acorn Team. Very happy with the service and speed of delivery. Superior Stairlifts and Service Acorn's technicians' attention to detail from manufacturing to installation means that you are assured a top-rated stairlift that will last you for years with the proper maintenance, which is easily accessible to Acorn Club members through our customer portal. However, further contact will be made in due course to discuss this with you directly.Kind regards,Emily - Acorn Stairlifts. He measured up & gave me a quote before leaving. Not only does Acorn Stairlifts offer 24/7, 365 days a year customer service, but we also offer Acorn customers a convenient, unique resource that allows them to have access to all the information they could ever need, in addition to the physical copy of the Acorn Stairlift manual received during stairlift installation. Anyone can write a Trustpilot review. Step by step assistance in the project. Replies to negative reviews in < 24 hours, Read 1 more review about GB - Acorn Stairlifts UK, Telecom House, Millennium Business Park, Station Road. We manufacture more than 70,000 stairlifts annually at our factories in Yorkshire and Scotland, supplying throughout the UK and exporting to more than 80 countries worldwide. We manufacture, sell direct to the public, install and maintain our own award-winning Acorn Stairlifts. Acorn Stairlifts is the first and only stairlift to earn the prestigious Ease-of-Use Commendation from the Arthritis Foundation Visit Acorn . Customer Service Representative. The lift is a great help and we would thoroughly recommend Acorn and their products. ACORN STAIRLIFTS - 56 Reviews - 7001 Lake Ellenor Dr, Orlando, Florida Dear Mushtaq,Thank you for taking the time to provide your review, we really appreciate it.It is great to hear that your Acorn Stairlift is a success and that you are happy with our service.kind regardsThe Acorn Team. Were really pleased that your happy with your stairlift and your wonderful experience with our surveyor and installer.If we can be of any further assistance, please don't hesitate to contact our 24-hour Customer Helpline on 0800 23 22 22Best WishesSophie @ Acorn Stairlifts. How much does Acorn Stairlifts in the United States pay? Even the installer was polite, efficient and very informative. It gave me my freedom to access all levels of our home even with crutches! Please don't hesitate to contact us whenever needed. I would have no hesitation in recommending this brand. Wishing you all the best with your new stairlift!Sincerely,The Acorn Team. SL600 Pinnacle; SL300 Pinnacle . Delivery was on time. Dont waste one more minute being a prisoner in your own home. In the Mobility Equipment Supplier category, Very quick and easy process from initial enquiry to completion. Very professional from start to end. $16.12 per hour. He also answered our questions. We are so glad to hear about the service your technician, Zuhare, provided. We appreciate your feedback and kind words regarding your technician, Zuhare. He was very courteous and detailed with the inspection. He is also a most charming and patient person. Acorn Stairlifts salaries: How much does Acorn Stairlifts pay? - Job Search Disappointed not to be made aware during the initial installation that there was a batch of faulty parts in circulation. Good Job of customer satisfaction as top priority for ACORN Stair Lift. 197 Customer Reviews Sort By Date Date Highest Rating Lowest Rating Arthur L 05/25/2023 My 93 year old father has paid for extended warranties for three years. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We appreciate your feedback regarding your technician, Gordon, and your recent installation/service. A very professional company with an excellent product. The entire process happened very fast and smooth. We cannot recommend Ross highly enough. She apologised and said a person from that department would phone within an hour and arrange a time to visit to fit the new parts. Dealing direct means value for our customers, who can contact Acorn 365 days-a-year. I always knew Acorn was a reputable brand having worked in the health industry. Dear Eileen,Thank you for providing such a wonderful review.We are delighted that you are happy with our service and that you would happily recommend Acorn.Please enjoy your Acorn Stairlift.kind regardsThe Acorn Team. Acorn Stairlifts customer service goes above and beyond, available at all times to maintain the high quality of your stairlift chair and help you soar to new heights in your life with your newfound confidence, independence, and mobility. Helping to remain in our homeFrom the first phone call the service from Acorn was faultless.Peter Jenkins came and saw us took measurements and provided a full explanation of the stairlift and its operation.We were given a timeline from acceptance, and everything ran to schedule The installer was prompt, courteous and professional.Tony from Acorn assisted us with a payment plan following our investment of 50% of the agreed purchase price.The stairlift has met all of our expectations and is of immense assistance to my wifeThanks Acorn job well done. The safety belt gives added security and comfort to the ride. Would highly recommend to anyone. Acorns aftercare plans allow you to preserve the quality of your stairlift, all while saving money on maintenance. A very professional company with an excellent product. Thank you for your 5-star review! 2023 Trustpilot, Inc. All rights reserved. We are glad to hear that everything was done exactly the way you wanted. Dealing direct means value for our customers and providing a personalised and prompt service. He's always on time, neat and explains what he's doing. Very happy with the lifts installed. Dealing direct means value for our customers and providing a personalised and prompt service. Best wishes with your stairlift!Sincerely,The Acorn Team. Good afternoon, Thankyou for taking the time to leave us a review. Contact between the two strips is a little difficult, add the lining of the material to the equation it can be a bit frustrating at the top of a flight of stairs. Acorn Stairlifts realizes the significance of a good review and reputation, so dont just take it from us. Thank you for your 5-star review! Signed up to have an annual service agreement for my dad's stairlift. this lady wont live to see the end of her inclusive warranty and is now unfit to use the stairlift. Make a Complaint At Acorn Stairlifts, we always aim to do our best but unfortunately, there may be times when things do not go according to plan. Click here to find out more about our Recommend A Friend initiative. It goes against our guidelines to offer incentives for reviews. Acorn Stairlifts Review In 2023 - Forbes Health Stair Lift View Business profile Current Alerts For This Business Pattern of Complaint: BBB has received a pattern of consumer complaints alleging the following: routine service not scheduled. He left all the metal shavings on my front porch where he cut tracks, or whatever else he cut. We use dedicated people and clever technology to safeguard our platform. Acorn Stairlifts US Reviews | Read Customer Service Reviews of We are so glad to hear about the excellent service that was provided by your technician, Zuhare. The chair brought me to the bottom of the stairs but then would not go up to the charging station. If, in the unlikely event there is a problem with your lift, our dedicated help desk is just a phone call away. We also ensure all reviews are published without moderation. We certainly have had good satisfying experience since technicians commenced work on the stairs. All the team were helpful and professional. The stairlift is easy to operate. Wishing you all the best with your stairlift!Sincerely,The Acorn Team. I was happy with the fellow who installed the unit, nice bloke. Fantastic except one thing. . Delivery was on time. Dear Carolyn,Thank you for taking the time to provide your review, all feedback is appreciated.We do apologise for the inconvenience and poor experience following the installation, we did have an issue with a particular part, I am happy to report that this has now been resolved.Please enjoy your Acorn Stairlift.kind regardsThe Acorn Team. I was happy with the fellow who installed the unit, nice bloke. An investment thoroughly worthwhile and strongly recommended. Make the serial number easier to see on the stairlift base.2. Stairlifts : Free Stairlift Quote - Acorn Stairlifts USA After 12 min waiting from 8th in the queue the line was cut off.After waiting from 6th & talking to rep & waiting again total of 12.49 min I got a sort of answer. Very pleased with the service, from the first phone enquiry to the installation. Dear John,Thank you for such a wonderful review and recommendation, it is greatly appreciated.We are sorry that you initially found the ride rather bumpy, we do recommend that you keep using the lift and it will settle down, however if you feel it is still an issue will happily get a technician to visit.kind regardsThe Acorn Team. As always, please don't hesitate to contact us whenever needed. We then successfully joined the Acorn club.Some improvement suggestions:1. Please don't hesitate to contact us whenever needed. From sales to installer excellent service. That is why our customer service never sleeps. Couldn't recommend them highly enough! As the anniversary of the installation of the stair lift approached, we rang Acorn and the next available date for a service was arranged, which was a few weeks hence. Please contact Josh at (407) 650-0216, ext 1291. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Customer Service Recommend us to your family and friends and receive up to $200! The technician came within days after I sent a quotation request. It is so good to hear that you are happy with the service from Peter, Tony and the installer. My Acorn Stairlift was installed and used by me for 4 months when a problem occurred with the chair. Thank you for your feedback and 5-star review! We have been very pleased with the operation of the stairlift. We are delighted to hear that you are happy with our service.Please enjoy your Acorn Stairlift.kind regardsThe Acorn Team, Information provided by various external sources. Zuhare came today to do regular maintenance and as usual did a great job! Best wishes with your new stairlift!Sincerely,The Acorn Team, Ron Galbraith was the salesperson and Josh Martin was the installer for my four Staiirlifts. Sales Support Representative. Acorn Stairlifts US Reviews | Read Customer Service Reviews of We are delighted to hear that you are happy with our service.Please enjoy your Acorn Stairlift.kind regardsThe Acorn Team, Information provided by various external sources. Best wishes with your new stairlift!Sincerely,The Acorn Team. We do have a well-developed scheme for customers like yourself, whose stairlift is no longer required. 2023 Trustpilot, Inc. All rights reserved. Formed in 1992, Acorn has grown to become one of the worlds biggest brands for home stairlifts. Perhaps press studs instead of Velcro. Staff that came to the house were well trained and informed of the product. If there's a possibility that you'll not be a real long term stairlift user then don't get caught out by Acorn, they know exactly what they're doing! This is actually useful as if halfway up you realise that you had forgotten something you can immediately press the down lever to collect the forgotten item. Acorns success is built on industry-leading response times. The lift is a great help and we would thoroughly recommend Acorn and their products. Best wishes with your new stairlift!Sincerely,The Acorn Team. The User Manual should say that we had to keep the up or down lever on the stairlift arm pressed for the entire stairlift journey. You have made an impact on our ability to stay in our home. Dear Mr Smith,Thank you for your 5* review and for your kind words about the engineer who attended your home.We're proud of our friendly, professional approach to customer service, so it's great to hear that this was reflected in your experience.If we can be of any further assistance, please don't hesitate to contact our 24-hour Customer Helpline on 0800 23 22 22.Best wishes,Emily - Acorn Stairlifts. He was so pleasant & willing to answer any questions!When he reinstalled it he cleaned & did the yearly service on in it. Gordon E. installed our stairlift and did an excellent job. We also ensure all reviews are published without moderation. The installer was very efficient, tidy & professional. Mar 10, 2023. Thank you for your review. We are very happy to hear our installers were professional and did an excellent job. We have been very pleased with the operation of the stairlift. The engineer was very helpful explaining why I needed to use my stairlift from time to time though it is not being used regularly at present. Rang on a Tuesday, fitted just 2 days later. It is great to hear that the stairlift is keeping you safe on the staircase, please enjoy your Acorn Stairlift.kind regardsThe Acorn Team. We appreciate your feedback and are glad we were able to provide quick turn around time and service. Click here to find out more about our Recommend A Friend initiative. I dont need to use it all the time yet but when I do it is really good when I need to carry things up the stairs. We use dedicated people and clever technology to safeguard our platform. As always, please don't hesitate to contact us whenever needed. 1291. Thank you for your 5-star review and feedback! It was discovered that the rail was defective and this was ordered and then installed. Please enjoy your Acorn Stairlift.kind regardsThe Acorn Team, My wife had the misfortune to fracture both knees over a period of 18 months. Dear Mr Hopewell,Thank you for taking the time to leave us a review and for providing us with your feedback. All rights reserved. Total success!The installers did excellent work and were very professional. Dear Carolyn,Thank you for taking the time to provide your review, all feedback is appreciated.We do apologise for the inconvenience and poor experience following the installation, we did have an issue with a particular part, I am happy to report that this has now been resolved.Please enjoy your Acorn Stairlift.kind regardsThe Acorn Team. As always, please don't hesitate to contact us whenever needed. Installation was completed in one day and the stairlift is an attractive as well as very functional addition. The ride is not entirely smooth with a few minor bumps on the way, but once you become accustomed to this it is not a real problem. Thank You.James & Ellen Martin, Thank you for your 5-star review and feedback! Highly recommended !!! Acorn Stairlifts, a direct manufacturer of stair lifts in the U.S., started almost 30 years ago when owner John Jakes' mother purchased a refurbished stairlift and asked him to help her. Learn about warranties, servicing and repairs online now. Find out how we combat fake reviews. It means an Acorn engineer can assemble a bespoke stairlift rail in your home in just a few hours, rather than waiting weeks for one to be made in a factory. Not only is Acorn Stairlifts one of the leading stairlift manufacturers in the world, exporting its high-quality, life-changing lifts to more than 80 countries globally, but Acorn Stairlifts is also known for its outstanding customer service qualities that make its support team easily accessible, dependable, trustworthy, and friendly to talk to. You can reach Acorn customer service by calling the brand's 24/7 . Back to News Index We are delighted with it. Acorn Stairlifts is the first and only stairlift to earn the prestigious Ease-of-Use Commendation from the Arthritis Foundation Find out how we combat fake reviews. Sincerely, The Acorn Team. After a thorough investigation of options we engaged ACORN to install chairlifts to the difficult areas - two inside and one external. Wishing you all the best with your stairlift!Sincerely,The Acorn Team, The installation was completed by acorn tech, Mr. Zuhare Daher. Explore our blog for impactful resources, insightful articles, personal reflections and ideas that inspire action on the topics you care about. This isn't up to our usual high-level standard of customer service and we're disappointed to receive your one star as a result of this. Acorn Stairlifts Complaints Procedure . We made 2 phone calls to 2 seperate companies.and ACORN called back immediatelyand 24 hours later we had someone at our door. We appreciate your kind words regarding your technician, Zuhare. We appreciate your feedback and kind words regarding Bob and Greg. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Initial Complaint Made To The Installer Before He Left The Premises.I'm am nearly 75 years old and recently lost my wife.I'm currently in excellent health and I saw your product advertised and thought it would be a good idea to invest in a chair lift to access the upper level at my residence.A person now known to me as Aaron Robinson came out and measured up the installation for the chair lift and we sat down to discuss the price.A price was agreed and a installation date provided.My complaint is not with the installer, he did a good job.My complaint is that there is to many joins in the system making the ride bumpy and uncomfortable; coupled with the system is slow and almost comes to a stop when changing direction. Gordon was an excellent technician/installer! We are proud to be the very FIRST stairlift company to earn the Arthritis Foundation's Ease-of-Use Commendation. He was polite, very professional and diagnosed the problem within 5 minutes. He also helped me understand how my service contract worked and what was covered. The Acorn Club is the ultimate hub for all your personal stairlift information. With only one bathroom upstairs we needed the lift urgently. Turns out something had dropped on the travelling track of the lift and in turn bent a plate that has some kind of connectors mounted on it. He gave a demonstration at the completion is the installation and answered all of our questions. Global Brand Acorn's stairlifts are built in . Contact Customer Service | Acorn Stairlifts UK Appreciated all their insight. So far, the stairlift has been working and performing as described in the brochure and on-line information. Stairlift Service and Repair - Free Stairlift Quote | Acorn Stairlifts USA About | Locations | Accreditations | Careers | Blog; FREEPHONE: 0800 782 404. Both of these guys were wonderful, knowledgeable, efficient, friendly and pleasant who made the whole experience an exceptional one.. Josh was particularly well-organized with parts and tools, installing and cleanup..and very good at teaching/instruction about the mechanicsvery polite and it was Friday afternoon with a 3-hour trip ahead. Please don't hesitate to contact us whenever needed. Kind RegardsThe Acorn Team, Yesterday We had a Representative from Acorn Stairlifts, Ross Ragona, attend our home to organise a two story Acorn Stairlift for us.His professionalism and depth of knowledge on all aspects of installation was faultless. Company never sent anyone for. Yesterday she noticed an unusual sound while the lift was in motion so this morning i called customer service to see if a service call out was possible at some point. Thus far there has not been any problem or disappointment due to any aspect of the chairlift. If you do experience any problems with your stairlift, you can contact our dedicated helpdesk using the Toll-free number on the right. GB - Acorn Stairlifts UK Reviews | Read Customer Service Reviews of He went back to his shop to get better ones which he installed.We could not ask for better service; really at least a 6. . Acorn Stairlifts Phone, Email, Address, Customer Service Contacts My mom had a great test ride. The construction is neat, with clean lines and appears quite sturdy. 2 hours later the engineer (Donovan) arrived! Frequent calls to insure the project was moving forward. Acorn Stairlifts Australia Reviews | Read Customer Service Reviews of We want to make sure that all our stairlift users are 100% happy with our stairlifts. Whether you are looking into finally securing your own stairlift, are looking for more information about the variety of high-quality stairlifts that we offer, or need stairlift service support, Acorn Stairlifts customer support always has you covered. My mother is able to operate the stairlift without assistance. The slow but smooth ride down our circular stairs has removed the need for a longer journey through the garden, including a steep section of pathway, in all weather. Please don't hesitate to contact us whenever needed. Unfortunately, after only 4 weeks and my mum passing, I contacted Acorn to be told that having spent 4390.00 they could remove it within 4 weeks for no return, remove it in 2 weeks for a further 200 payment or wait for it.. provide me a sellers pack! We had a very slick sales patter from the lady that covers the Glasgow area and although this was a purchase clearly made by the heart and not the head, we were reassured that having bought a refurbished model, at a 400 discount from the new price, that if we no longer needed the stairlift then there would be no problems. Contact a Stairlift Expert | Customer Service - Acorn Stairlifts USA 8442778815 Email: info@acornstairlifts.com The Fastest Way to Contact Us - Acorn Club The Acorn Club is the ultimate hub for all your personal stairlift information. Take a look at Acorn Stairlift reviews from real customers that have experienced real results that have changed their lives. We would like to offer additional support. Make a Complaint . Give us a call today at our Acorn Stairlifts number: 0800 23 22 22 to get your free, no-obligation quote and one-hour home survey. Dear RonThank you very much for taking the time to provide your review. 0808 223 4933 Complaints Procedure At Acorn, we always aim to do our best but unfortunately there may be times when things do not go according to plan. Companies can ask for reviews via automatic invitations. COVID-19 Corona Virus South African Resource Portal. Dear Mr Wright,Thank you for taking the time to bring this to our attention.As a company, customer satisfaction is of highest importance to us, and we're very disappointed to have not reached our usual standard in your case.Please be advised that your case has been escalated to our Customer Relations department who will be in contact directly regarding this.Kind regards,Emily - Acorn Stairlifts. Through this unique customer portal, you will be able to access all your important documents, keep track of your stair lift history, troubleshoot minor issues, and get in contact with our support staff. When I tried to express the difficulty communicating with them she wouldn't listen but kept talking over me. Thank you, thank you. Our home of 40 years has many levels internally and a lengthy winding staircase to the outside garage at street level. Dear Maggie,Thank you for taking the time to provide a review, we really appreciate it.It is so good to hear that you are happy with our service.Please enjoy your Acorn Stairlift.kind regardsThe Acorn Team. We manufacture, sell direct to the public, install and maintain our own award-winning Acorn Stairlifts. We are delighted that your Acorn Stairlift has helped your wife on the stairsPlease enjoy your Acorn Stairlift.kind regardsThe Acorn Team. Please enjoy your Acorn Stairlift.kind regardsThe Acorn Team, My wife had the misfortune to fracture both knees over a period of 18 months. We manufacture more than 70,000 stairlifts annually at our factories in the UK, supplying to more than 80 countries worldwide. Verification can help ensure real people write reviews about real companies. Verification can help ensure real people write reviews about real companies. As always, please don't hesitate to contact us whenever needed. N0 1 vanishedEngineer called in response to my call reporting fault on stairliftstairlifts are not my speciality so I left him to work on it When finished he reported that the fault was cured, and went on his way The lift is still working properly, Good afternoon, Thank you for leaving us a 5* review. Please be advised your comments will be passed over to the most relevant department for further consideration.Having said that, we are pleased to hear you are happy with your Acorn Stairlift and hope it continues to provide you with all the help you require.If we can be of any further assistance, please don't hesitate to contact our 24-hour Customer Helpline on 0800 23 22 22.Kind regards,Emily - Acorn Stairlifts. He noticed that our stair lift should be about two inches farther up the staircase, and now it seems some better to get off. Please contact Josh in customer service as well at your earliest convenience for an update: (407) 650-0216, ext. My only negative comment is about the Velcro on the weather cover. He also checked everything else with the equipment and after adjustments all worked fine. Total success!The installers did excellent work and were very professional. Acorn. Please enjoy your Acorn Stairlifts. The guy who installed the stairlift was excellent, he did a fantastic job and explained how to use it very well.

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