Give them a pay increase and let us fly on time. We are on hold and waiting with customer service now for over an We were in the Dallas AA debacle on Sunday. But I will NEVER understand how they are ok with blatantly lying to 1000s of passengers, knowing they cannot possibly fly all the flights they have sold, and then refusing to take care of those they have stranded. Platinum call desk had a 1.5+ hour wait yesterday after my flight was cancelled. American's operational woes, which it blamed on poor weather at its massive Dallas/Fort Worth hub and tight staffing, peaked on Sunday when the airline canceled more than 1,000 flights. com. My flight from LAX to Miami-then to Puerto Rico was canceled with American Airlines due to an issue with the mechanic putting the fuel in the wrong tank, per the pilot. The airline is not offering an explanation beyond weather, and it took me 4.5 hours to get a call back from them to get this lame explanation. Everyone is frustrated and fed up. Get this delivered to your inbox, and more info about our products and services. Flight disruptions continue with thousands more cancellations as Then either a aircraft issue and cancel or pilot issue and cancel. He waited in customer service line for 30 minutes and was rebooked to another city, then left on his own to find a hotel and a way to drive the 90 minutes between where he landed and where he needed to be. No vouchers for hotel or food. Absolutely UNACCEPTABLE! There's little relief in sight as thousands of flights have been delayed or canceled in recent days due to inclement weather and staffing shortages. Many airlines say domestic travel is back to pre-pandemic levels. Unacceptable, so After waiting 6 hours for Customer service to call me back we got a flight booked for that afternoon, Miami to Orlando connecting to DFW around 2200 hours. A few thoughts: Im seeing endless pictures of ridiculously long lines at customer service counters at airports. Finally she came up with my wife going on a flight at 12:10pm and me being put on a 12:55pm different flight at a different terminal. This is such a clickbait article. I pray the rescheduled flights for this evening is not canceled. They were given millions of taxpayer government dollars and now.not enough employees. Weather disruptions caused staffing shortages, American said. I was told I needed to wait until the next day at 2:30pm. The real kicker came at baggage claim where I and approximately 200 other passengers from two flights got to wait 2-hours to find out most of our bags were not on the plane. Total mismanagement or someone hacked their computer system. Another 375 flights were delayed. The customer service counters were packed, restaurants were starting to close and so many people were stuck. They oversold routes and lacked the resources to meet that demand. He was removed from the line with no answers and no next steps. We noticed a QR code on a signboard at gate 25 that enabled us to go to a rebook site and book the 7:15 AM flight to Austin. Given the complexity of airline operations, bad weather at one airport can have major impacts throughout a carriers entire system. A relief, but why no calls or correspondence at all??? First we were delayed waiting on flight attendants, then they arrived and we were boarded, a 1/2 hr later we were asked to deplane, no pilots had shown up. Absolute failure on AA they should be ashamed. Went on to confirm on aa.com and they rebooked me with no seats. Took off and I had a shrill screaming 2 year old behind me that kicked my seat for 5 hours. Today's ePaper. Now it is Tuesday and our lost luggage still says open. Again, its not pretty at DFW. Yep. Flying American Airlines in July? Worth area for a long weekend July 28 to Aug. 2. American Airlines Cancels & Delays 3,100+ Flights: Whats Going On? 3 of my 4 flights were delayed over an hour (due to late-arriving aircraft), and I had to run full-throttle to avoid misconnecting to the one flight that was on time, the one to Europe. they put her on hold 4 hours later gave her a night flight out which never called her when it cancelled. American Airlines cancels hundreds of flights during Halloween We sat on our flight from LAX for Two hours before the crew timed out and had us deplane. Wait times on the phone is over 4 hours. in the summer and winter. He also served as an editor on the International Desk. By Marc Tracy,Daniel Victor,Adeel Hassan and Ana Ley. They did not offer us a hotel, blaming the weather, we booked the last room and got to the hotel by 2:30 a.m. Today we are on a stand by on We are stuck in Miami. That's more than one in three flights. The lack of available crews, along with planes not being where they need to be, will have quite a knock-on effect here. After all that waiting, I was offered a flight that was 2 1/2 weeks out and a shrug. Huge ticket counter lines. Travel + Leisure magazine may receive compensation for some links to products and services on this website. American Airlines flights canceled: Check your July reservations Our flight yesterday from Moline to El Paso, connecting at DFW was delayed about 2 hours. .. Its been a on going problem. Knowing that we only have a hour layover at DFW we booked another flight knowing that we would miss our connecting flight. It's a lack of personnel (pilots, flight attendants, ground crew) and planes. But theres an even bigger issue here American Airlines schedule is currently being pushed to the limits. Needless to say, well over 24 hours of frustration he was placed in the unaccompanied minors room (which he said was a staff break room) and placed on standby for a direct flight to Phoenix AZ which is where he was going. In terminal D (not counting terminals A, B, and C) the line for customer service was INCREDIBLY long - hundreds of people. A screen showing cancelled flights is seen at Los Angeles International Airport as more than 1,400 American Airlines flights over the weekend have been canceled due to staff shortages and unfavorable weather in Los Angeles, California, U.S., October 31, 2021. 2. "You can't plan an airline based on clear skies," he said. More travel chaos for American Airlines as over 300 flights "The winter storm in Chicago is having an impact on our operations, accounting for a significant number of our mainline cancellations," American said in a statement to ABC News. A Division of NBCUniversal. We actually tried anyway and turns out they had sent our baggage on to our destination. No pilots or flight crew. was having difficulty communicating due to this disability. They kept checking the American app for earlier options and found a Sunday evening flight via Phoenix. There were over thousands people at the rebooking desk and only 2 clerks helping out. Follow her adventures on Instagram. Otherwise the best option is to try to get through to someone by phone. View top cancellations by airline or airport. This is unacceptable. Interestingly the statement of delay for my original flight said it was due to weather. My familys 1:20 PM flight out of AZ started to get delayed from the weather but we ended up boarding at 1:45. They couldn't reach anyone by phone for help amidhours-long wait times, so theysettled on a more direct flight Monday to Dallas and headed to Walmart to get toiletries and shorts since their luggage was at the airport. The lines at the Customer Service counter were not normal and a demonstration of American Airlines poor performance in all aspects. Airlines cancel flights I had no option but that flight. The difference here is that many years of playing it tight and cheap with customer service and employees may have finally caught up with them. Flights Canceled The crowd grew impatient and police had to intervene few times. Today's Articles in Print Fort Worth-based American Airlines called off over 260 flights Thursday and delayed more than 1,000 others. It was a awfully experience. I find it unconscionable that a huge airline like AA will NOT have enough staff!! If they do not fill the plane on the route you booked then they will cancel the flight, re-route you and re-route the plane to a flight they can fill. If you want a story, I have pictures and details. is once again making the best of a bad situation., Marc Tracy covers print and digital media. Went on to confirm my flight that was given to me and I had no seats given to me on this flight either and I had to pay for my seats on the flight this time. The AA CEO needs to step up and take responsibility. The gate agents and staff at baggage claim were stupendous at communicating and helping however they could (I had two toddlers and a teen with me). Our bags never made it on the plane. American Airlines sees mass cancellations, delays, As Google, Tesla execs push workers back to the office, experts say hybrid is the best long-term solution, Artificial intelligence early adopters in the workplace are profiting, The Anti-Defamation League asks U.S. companies to fight antisemitism and measure the progress. Dennis Tajer, an American pilot and spokesman for the Allied Pilots Association, said many of the canceled flights over the weekend were due to crew shortages, according to codes the airline assigns tocanceled flights. In the end, I ate the Avios miles I'd used for the AA return flight and put us all AA has long been BAD at this. Gas shortages on the west coast were to blame for my flight cancellation from RNO to AUS. All Rights Reserved. You can make all the excuses one can dream up I'm more of the opinion AA is a very poorly run airline that doesn't care about its customers and will rip them off at every opportunity with the full support of lawmakers approval. She was told it was due to weather, but although I completely believe that her initial flight was delayed due to weather, the following cancellations were NOT due to weather. How travel insurance could protect your next trip, Your California Privacy Rights / Privacy Policy. Then you get on the plane and its a total roll of the dice how the food and service will be. Carriers are working to ramp staffing back up. I hope you made it to your destination safely! Sorry didn't compensate me for my additional hotel room and car rental day which Did you not read the article? It also said it would further trim its remaining 2021 schedule after earlier cuts to avoid more disruptions. It's been a rough year for passengers as airlines struggle to ramp up operations to meet a post-COVID-19vaccination travel surge. Koos said the airline's pilot training "remains on track," and the airline expects all recalled pilots to complete training by the end of June. Pay the fee and fly in peace. Little Sweet was the last bag off the plane at his connection and he missed his next flight, arriving at the gate 10 minutes before departure. Still a big wild world out there. There are thunderstorms regularly in Texas in the summer. No luggage, no meds, no fun. Not all of it was American Airline fault. Some of this weekends delays had little to do with the pandemic. Unfortunately, AA kept delaying the flight until 1 am and then they cancelled it. American Airlines needs to be honest with their customers and clearly let them know that they are experiencing delays and cancellations. I understand weather issues, but the domino effect was unreal, we had 4 flights in a row canceled and there was no way I could stay on the same flights as the kids so I was trying to get them out first so their parents could pick them up on the other end and I could fly later. More than 1,600 U.S. flights have been canceled and nearly 5,800 more have been delayed as of 5:00 p.m. So imagine being stranded for 12.5 hours with no accommodations and horrible staff attitudes. AA delayed my flight, lost my connecting flight, and AA refused me a hotel voucher. But we made it home safe ! Greeted in a friendly fashion by an airline that actually knows how to provide customer service and is well managed. When we made it to our gate the attendant was more understanding and I didnt have to pay a up charge for my seats that I already had paid for previous flight . Today is just as bad. Its the staff. I received an email my 12:15 PM flight was cancelled and needed rebook flight ,called got recorded message that I was rebooked the next day on a flight and must confirm on aa. Then tried to get in line for an agent, which number in the hundreds and was constant even before I entered it. Made it from SAN to DFW then had 2 flights cancelled on me after waiting for 5 hours then another 3 hours. JetBlue's flights are by far the most consistently late in the industry. So AA flew me from ATL to DFW but could not get me on a 2nd leg flight to my final destination, Colorado Springs. Despite this they offered no one vouchers to cover passenger extra travel expenses including hotel accommodations. The lack of empathy, the disrespect, the attitudes from the staff was a nightmare. Today's 2:30PM PST flight has already been cancelled and pushed to 2:30 Tuesday. It will take 100's of hours to get each plane out of mothball shape if done correctly /safely. -10 hour delay This has happened before this year back in June. Until the planes and people are back to work you better buckle up buttercup and get used to the new age of air travel. June 28, 2023, 11:14 AM PDT. He finally just had to change his flight to come back home, and after a 3 hour delay, and 3 gate changes, hes finally on the plane. It was a madhouse there. Five flights cancelled at last minute. Had to pay out of pocket for a hotel in the area and will make it to our destination 24 hours late. We parked at the Bradley terminal but the baggage claim was in terminal 4 which was a pretty good hike with very poor signage along the way. And trying to call, you cant get thru. American Airlines flights: 400 Monday cancellations Really? SO crazy. I spent 3 days trying to return to Tampa from Phoenix and the gate agents and agents to rebook freely admitted that the delays and cancellations were due to crew staffing problems. I attempted to fly out last evening. I find it unconscionable that a huge airline like AA will NOT have enough staff!! We just returned home after being stranded at DFW for 48+ hours. Coronavirus infections fueled by the new variant have also squeezed staffing at hospitals, police departments, supermarkets and other critical operations that have struggled to maintain a full contingent of front-line workers. Paid our own hotel. In all, about 2,300 U.S. flights were canceled on Saturday and Sunday of Christmas weekend, with more than 3,500 more grounded globally, according to FlightAware, which provides aviation data. In other words, if youre flying from Miami to New York, it could be that your plane was supposed to come from Dallas, but ended up getting delayed or diverted. The Halloween weekend flight woes are American's second spate of heavy cancellations. Just spent the last 36 hours trying to get from DFW to PHX. -Lost my luggage. 3. I am hoping and praying we are able to get a refund because he never even made it to see our daughter. There was a later flight the same day to my destination that showed open. I wonder if the cat may be out of the bag a bit re: calling Australia. One more cancellation. I find this to be catastrophic for AA. Delayed and canceled flights: What to know about your rights When I got to the hotel a I met many AA passengers whose flught were canceled on 7/31/2021 with no weather related issues. Which is great to hear when youre thousands of miles away. I was in Dallas/Ft. Tell their BOD to go to an airport! Then flight to leave early was canceled late last night & we now have been diverted to Asheville NC with a 3 hour layover to finally arrive in DFW sometime tonight around 9pm. The disaster started on Saturday my flight from Pittsburg was delayed over 2hrs this resulted in missing my connecting flight to OKC. I stood in customer service lines for over 10 hours during my 2 day delay. What they should do is stop booking new travel until they resolve their staffing issues which along with weather issues is compounding the problem making the situation unmanageable. The customer service phone number was a joke as it stated you will be called back when its your place in line in approximately 6.5 to 8 hours. Not at the height of summer! Just over 1,000 flights have already been canceled for Saturday, according to flight tracking website FlightAware. No, airlines are not responsible for the weather but they ARE responsible for their reaction to the situation. Its the latest mass 4. Especially with young ones on board. Last week I flew AA metal in business class to and from Europe. Really poor overall handling of our situation. His alternative was to cancel his trip entirely. But my days of flying AAL are over and I think my husband will forego his lifetime Platinum level. Right before we boarded, we got a text that our 9:00 pm connection to El Paso was cancelled. Please view our advertising policy page for additional details about our partners. MYRTLE BEACH Airport was totally chaotic. Well, those crews simply arent available right now. Live American Airlines Flight Status - FlightAware So now we are waiting on them. Cleaning crew dispatcher was AWOL all afternoon, pilot timed out flight canceled. I truly wanted to give American Airlines a chance. The rebook line at terminal C last night after our 7 hour flight from LGA stretched fom C14 to C25. Dont know why the airlines even provide service to any other cities (well maybe add in DC, as our government employees are VIPs too). The long lines were incredible. Hopefully our bags wont be lost and we can forget this terrible part of what otherwise was a great visit to AZ. Unacceptable not to keep parents informed. More than 2,000 flights have been canceled into, out of, or within the United States over the past two days as airlines continue to struggle to recover Friday, a day after several carriers issued mass cancellations. They stopped running more than 1/2 of their domestic and 75% of the international routes due to such a low passenger level which at 1 point was less than 10% of normal. The most frustrating thing is that we couldnt retrieve our checked baggage. We just landed in Austin from LAX. The airline has canceled 411 flights, or 14% of its schedule, and delayed more than 500 other flights as of 4p.m. EDT,according to flight tracker FlightAware. Not to mention I called AA to see if I could get through before all the flights filled because the line was around 100 people, and was on hold for 3 hrs, 9 min the first time and get this..5 hours 50 min the second time. I know we like to keep those things quiet and out of the public eye. I will never ever book another flight with this airline as long as I live . No weather issues, plane was at the gate. I had a minor child flying on the 30th, his flight was delayed from Norfolk to Philadelphia by 1.5 hours, he missed his connection and ended up stranded. MYRTLE BEACH Airport was totally chaotic. By the way, it was raining on the way to the airport, not pouring at 5:30am, at about 8:00am the weather was partly sunny, and a little later there was a slight fog but planes were still taking off. I arrived at LAX 2 hours prior to my departure. The pilot kept saying that it was a mechanic problem. Joshua Roberts/Reuters. Then rebooked on a mid morning nonstopgot to the airport and that was canceled. So I wasnt panicked like the other 60% that had missed connecting flights or only had minutes to spare. Swift and safe adjustments by the C.D.C. Ex. While the coronavirus was a major factor in the groundings, bad weather and maintenance issues also caused problems. The lady at the ticket counter said well we are open 24/7 and have policeIm amazed. Hope they all find their owners! We actually tried anyway and turns out they had sent our baggage on to our destination. These problems started way before the weather. Flew today Monday 8/2 from Philly to Phoenix coming home from a very very sad funeral. Data is a real-time snapshot *Data is delayed at least 15 minutes. Southwest Airlines Performance Business Card Review: Amazing Wi-Fi Resisting Temptation In Lufthansa First Class. You have successfully joined our subscriber list. No pilots or flight crew. All Rights Reserved. About 1,200 flights were cancelled on Wednesday and nearly 7,000 delayed, according to data from FlightAware, according to Newsweek. It amazes me that people will not use a travel agent. I advised one supervisor, whom I advised that they needed a sign to redirect customers to prevent long walks to a closed bad drop line, tell me I dont care. I asked him if he understood me and the issue and he indicated he did and restated the he did not care. So once again we played the call and wait for customer service to get back in touch so we could book another flight. Our layover was in dallas had a good amount of time to catch my connecting flight to Fayetteville NC. The most frustrating thing is that we couldnt retrieve our checked baggage. We understand they are trying to get back on their feet but AAL should not have hoped they would have crew when they booked flights. When we got off the plane in Dallas they had changed my gate 6 times what I got situated at the right gate it was like 20 minutes till we were to board well we got told there was a delay this delay was only supposed to be 30 minutes after 30 minutes they delayed it again for an hour after that hour then they delayed it again telling us that there was some some issues that had to be taken care of with this plane and it was also the inspection time unfortunately for this plane to have well they ended up giving us another plane and to reseat is all. How can a GIANT airline be so understaffed.!!
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how many american airlines flights cancelled today