Without competition they can pretty much do as they please. Speaking as someone with exclusive knowledge of the inner workings of Comcasts front line, I want to reinforce that this article contains the best strategy to reduce the bill. Double internet speed, HD Digital Preferred w/ HBO, STARZ, Stream Pics + the new cable boxes (most current). The post I wrote up on my experiences, has become one of the most highly viewed pages on this site, still getting over 1500 views per month, even after all this time. Update: There are a few alternatives, but they are slower and have loads of complaints/bad reviews when you do a little research. Cancel it all, and just get the basic internet for $49.99. Please FCC, dont let this happen! I went ahead and did it, still nearly $100 less than Im paying now. They never go down. Ive had Xfinity for 3 years + since thats the cable company where I moved to and have never signed a 2 yr agreement. :) My account is showing the new rate already though, so I feel fairly confident. It has never worked, and that will reduce the bill too. Hey Mr. Millerthanks so much for your post! price of $89 +$10 modem + taxes = $109 roughly. I just did. But, you have to use chat and do it online. I ended up switching to U-verse anyway when they came to our door and offered us a permanent (yes, thats right, permanent) price that was lower than anything Comcast could ever come close to ($97 for 350 channels with over half available in HD, a dvr in both rooms, Starz, Showtime, Encore, and 12mbps dedicated line internet). To recap, try finding out whos the local Cable rep these guys are far more helpful than anyone on the phone. I will be sure to pass your advice on to my 86 year old, blind mother-in-law who is paying an outrageous amount for her cable television. Who are you to say that they can afford to charge less for the services? We also have a 2-year contract that started about 10 months ago. It may sound cliche, but treat others as you would want to be treated and you will get better results. Here is a copy of the transcript from my recent online chat with Comcast. There are alternatives to Comcast/Xfinity however. Currently our double play bill is around $132.88 , this after a chat rep told me iam being charged normal rate- even though I agreed to 2 years, ending october2017. I finally got fed up with Comcast and cancelled my cable completely last month. So she then offered me the same price for new customers on the HD preferred plus package. When I truly examine my viewing habits, I only use: on-demand, starz itself, and ion televison for reruns. I guess Im stuck and the only way to lower would be to go out and get my own modem which would save $10 a month. We currently have HD preferred with HBO and STARZ. Mail a cancellation request, including your first and last name, service address, account number and phone number to: Comcast Cable. I wonder if I could have just kept calling forever until I got what I wanted or if they would get wise to this. However, HBO is now being billed at $5/month for (6) months (included in $174. I also got sick of having to call them and play their negotiation came every year its ridiculous and insults my intelligence. Way more content than I can consume. Act like a jerk, and youll strike out. I started with Blast! So I found a deal 220+ channels, starz for free, 150 internet, for 114.99 plus equipment charges of course, now make sure you add this up your self online before in stores because they might have a higher priced then you did because they did me but I showed them and they corrected their end and it came out to 165.00 a month. Xfinity Renew Contract Discount Coupon & Promo Code | Top 2023 Offers Hi, I am paying Comcast\Xfinity $225.00 a month for cable tv, Internet & phone. Its wholesale pricing. I got a free modem, a great price, and a seasonal discount. Former Comcast employee concurs with the author of this article about useful methods of lowering your bill. I have had the same two DTAs for YEARS (ever since the fee was $1.99 per DTA). I went from $189 for Triple Play (HD Preferred XF Bundle, 1-addtl line, DVR) to $254 a month in a matter of 3 months. Woohoo! It really depends on who you get on the line with whos willing to help you out. : r/Comcast_Xfinity by YevCOM How to Renew 2 Year Contract for Same Price? I wound up saving about $45 bucks and I am going to cancel my HD-DVR which I almost never use anyways. Thats like everyone buying a new BMW and the complaining to the BBB that you paid to much. Direct TV, etc. Want to cut cable for internet TV? After the 3 months: Id been comparing other area providers, found one was definitely worth looking into. I wish my negotiation skills could have got me the 39.99 a month one but im good with what I have now as long as I am not paying 60 to 70 dollars for simply internet and 100mbs is more than enough for gaming and streaming.. ^_^. I am at cliffs edge with dumping all of Comcast. I dont particularly want them to dig up my yard, etc. Hope can renew service next year at same price. For me, have net only no contract. Im astonished, to be honest. Bundling Often Results in a Better Deal. He kind of agreed with my logic and said their new package plans have most of the same stuff my old one did for less and he cut the cost of 2 setop boxes in half. Dont call unless you absolutely have to. Or do you recommend not taking the triple-play bundle? I was rushed today, so I will try again, maybe checking what Verizon is offering first. Im glad it worked for you. So one day I called to pay my bill and I discovered that the rep. That promise $20 off my bill failed to give me that discount. Event if they can give you their $99 Triple Play, with fees and mandatory rentals, youre already paying close to $150 waaaay too much if you ask me. I called Comcast because my bill jumped to $230 a month. He quoted me $89.95 as the lowest internet-only price! I dont use phone and tried to get rid of it and they said if we did that it would be more expensivewhat? I added Cinemax (which I dont really need) and reduced my original bill by $1. I was the king of this with Directv,,17 years worth. Built up a small relationship just to make it personal. Welcome to the Xfinity community! The Comcast person I spoke with (Brandon) was very helpful. Forget calling customer service! Internet is tricky. I unfortunately am not in a position to stir the pot at this time! Explained to her that the bill has gone up too much and I would like to cancel. Because I use AT&T wireless for my cell phone, I am guarantee this $60/month price for 2 years + 3 months of HBO/Showtime/Cinemax/STARZ for free. I reached out, was very polite, and simply explained I was frustrated by the 18% increase and that Id been a loyal customer for 15 years. I told them i had dish and direct tv and had both of their specials in my hand. Said a label would be sent out. But next time you call them, they say they dont use online prices. The rep I spoke with locked me in for the next two years at a reduced rate but told me to call them before the two years is up to see what other promotions they can offer then. My current internet speed is too slow @ 6/1 Mbps. I would love to see the Justice department at least attempt to launch an anti-trust case against the two of themeven if the government did not prevail. He got back to me on time and in fact even after I had made a choice for the $80 package for Internet + digital starter + $10 for the HD cable box, he got back to me telling me that there was another deal I should look at. My 2 year contract just ended and my bill went up almost $30. I received the dreaded bill for May 2013 and they are again jacking up my Comcast price to $72.63. At 6 p.m. that night, support called to verify my appointment TWO WEEKS FROM the date I had the problem. Internet is more important to me than TV. So, I called again and another guy said that I may try to sign up online where the special offer is $39.99 and see if that will work. Congratulations enjoy your lower promotional rate for the next 6 months. New comments cannot be posted and votes cannot be cast. Saved me $56/month. I said, one of the companion boxes could be basic which is now only 1.99 a month, so then my monthly rate would be 193.89. Comcast like any company provides a service for cost. It is so sad that in most of the country you only have one choice for 50mbs internet speeds. But called back to see if they were going to send a new wireless router/modem! I have internet and phone with Comcast, and they did absolutely nothing for me. PEACE! It was fairly successful I got my bill lowered from $130 to $100, I got the DVR fee waived for a year, and free HBO for 3 months (but I will have to cancel after 3 months or I will be charged). Even found out she was from the Philippines so I mentioned I had been there. I followed the script above. Just got off the phone with them. I havbe book marked it foor later! Their power is limited as far as lowering bills without drastically lowering service level. I had a conversation about this several years ago with Comcast and I never could get a straight answer about why the fee increase. This was a no brainer. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. I picked up the phone and called Xfinity customer service number @: 1-800-934-6489 (1-800-XFINITY). Even though I was swallowing the 3movie channels they took away from me. Comcast knows how the economy is crippled yet, they keep increasing rates. I hope youll come visit us again soon. Worst case scenario you can always cancel your service, and create a new account with a new customer offer under your spouses name (or uncle, friend, roommate, etc.) Best Comcast XFINITY Internet Plans, Pricing & Deals for Jun 2023 Is it possible to renew a 2-Year contract with Comcast to receive the promotional pricing? My goal is to get an affordable unbundled price which will not increase appreciable yet give me what I need for general cable TV with the rest of my services over streaming. Chris : For the TV service, may I ask what channels are essential to you? I called Comcast and followed what you said. Comcast gives nothing in writing to the customer and enters no record usually of what they just told you. for installation. ON top of it all I dont have to pay any installation fees. Youll still have to finish your remaining contract if you are in one but, for instance, if youre paying $139 for a triple play with 15 mos left on your contract and you get a mailer advertising a similar package for $99 you simply go to their online chat and tell them youd like to switch to the new pkg because of financial hardships. Oh yes, give or take a dollar or two your bill should be in the 182-185 dollar range for 2 years. You : That is $10 more than my current plan, but FIOS fees etc. Saving $1K/yr. Heres an experiment to try: see what rate theyll give you for internet if you add home phone. Chris : Based on your latest billing statement, you currently subscribe to Premier Double Play and XFINITY Voice Services. So here I am about ready to renew my contract with Comcast with the EXACT plan that I already have. I hardly use my home phone anyway, so I couldnt justify paying Comcast whatever exorbitant phone fee I was paying. and even play some games. Be calm, friendly and have the details of the new offer available. Telephone? LOL! So what do you do for internet if I discontinue all my comcast (phone line-I dont need; tv- i dont need; internet -I DO need). It took about 20 minutes to put together a new package with only a minimal amount of subterfuge and lying on my part (grin). Hi, @user_1cf05c! Retention specialist kept repeating the discount had expired and was no longer available. I got nowhere with the first guy who offered me a starter package, reduced internet speed, and Id have to pay $17.95 for the X1 DVR that I now had for free in my package. I have purchased additional Xfinity services and equipment in the last year. My SSN cant keep up with Comcast prices. The person on the other end was far less than helpful. Didnt go exactly the same, but brought my bill down $100/mo. the $99.99 package comes to approx. Ive seen a lot of people who have a crappy payment history. Youre lucky. I stated I would be traveling and would have a house sitter, so I wanted to cancel. I have Basic + TV AND Performance wifi internet and negotiated from $84.95/months to $39.99/month! No thanks. I dropped Comcast TV today after being with them for long time. Come 4 days later streampix was not working. We had(3)converter boxes (1 of which is a DVR), 110 MB internet connection, all of the premium and sports channels with the phone @ $244/month. Finally a rep. So, I get the email saying I need to call, because my online order has issues. The rep told me that Internet-only deals are fewer, as they do so much with bundles now. Buh-bye Comcast! So Ill pay $105 for the next 2 years at which time Ill call back and ask for the same deal again. Wow! I knew it was coming. I accepted the offer and had the tech install the new dvr boxes. Or cancel comcast altogether, and just use your phone for emails and internet. Spend time with your friends and family. I find this incredibly silly and unnecessary, as I prefer the efficiency and security of having a documented convesation; with internet chat, at least, they cant over-commit and under-deliver (especially with non-recurring discounts!) =). My bill was $113 with blast and digital package. I dont need a thousand channels.so got another rep who started at 149.95-I interupted her and said, Ive had 3 reps, 3 prices, I just want what I have or fewer channels and I dont want to pay more than 150/175 a month. and our No monopolistic corporation in their right mind would ever consider positive customer relations as anything other than anti-social. This was Wed. morning. My Double Play with Blast bill shot up $40! tried to get a simple $10 loyalty discount renewal for 1 year which I always get every year because I always call when the discount expires. Definitely a zombie organization gradually loosing its status in the present economic environment. Didnt think Id get a major bargain and didnt, but did manage to knock off a few $ from the monthly bill w/o having to go contract. They were able to cut my bill by 53% (I did the math) and I also got higher internet speed as well as HBO. The fact that they charge such an inordinate amount for TV content that consists of more than 50% commercials is thievery! Perhaps because Im an avid gamer the lower stated net speeds seem bizarre in this day and age, and I even get perturbed when I have a stand alone download going at less than 100Mbps (not so much speed entitled as much as its the fact Im being price-gougd for 275Mbps, even though Im fully knowledgeable of the fact there will be SOME bandwidth bottle-necking and drop-off). When I called the customer service number yesterday (the number on my bill), the guy said he could not lower my bill. That doesnt sound like much of a negotiation to me. 24 month bundle price guarantees are available IF YOU NEGOTIATE THEM! Got offered a $25/month discount on my basic internet-only package. May I please have your address and zip code to assist you better? The one thing Comcast likes to do is get customers under contract by whatever means necessary. I was told by a recording that the wait is long about 15 mins, but instead, I got a customer rep on the phone after about a minute. I just followed your instructions to the letter. Ive seen premier services with an HD dvr, blast Internet, and phone go for $75. They were unwilling to negotiate at Scr*w Comcast. Eventually I lost it-asked for supervisor, he transferred me to a number that just rang and never went to voice mail. But Comcast isnt the most hated just because they change bills without warning, or because they charge late fees for things that arent late, or because they throttle speeds that are already paid for. He then stated that packages are meant to serve as introductory tools for new customers to experience Comcasts amazing levels of service. Instead, type "Xfinity Support" there, - As you are typing a drop-down list appears. is going for $63.95. So worst case, Im paying $90 per month. Roger that. I would cancel TV completely and just get internet but my antenna reception is weak and I like to watch local news. But whos the equivalent of the Retention Dept if Im calling to negotiate rates as first time bundle buyer (longtime phone customer)? Our Comcast bill had exploded to $276 for internet, four TVs, and phone (which we never used part of a bundle). Amy Rep #PG quoted me $49.99 for 6 months for basic cable and my internet service. With the click of a button, I can cancel for a couple months if nothing much is on or Im out of the country. in the area you live in. While there are some exceptions, most Comcast regions have NO cablecard fees at all, regardless of your TV or bundle package.so there wouldn't be a charge anyway. I have the Preferred Double Play TV & Performance Internet ($99) with HD ($10) + taxes ($7) AND free HBO and Streampix for a total of $116. Thats why they always want your street address because they know whether your street has fiber available. Im so tired of my Comcast bill. But if you agree to contract it will lock your price in. We do have the dvr and another box as well as the modem/router and a couple of additional outlets for $3.99/mo. Digital Starter and 50Mbps Internet @ $170/month, same offered by WOW for $115. 30 years and always call to make a deal when a contract is about to expire. Im on Digital Economy 100+ Channels and Internet Blast 150 Mbps for $64.99. So basically I said forget it, signed up with ATT and received a similar package for almost $150.00 dollars a month LESS for 24 months. I am amazed the lengths people will go to continue to get ripped off. Well, me again! I stated my issues and got: Upgraded internet speeds 150mpg for 12 months at $79. Another thing to note Ive been a long time customer of Comcast (since 91) so that helped as well. This guy was much more helpful and listened to what I was asking for He had deals that werent advertised on the site. Cable TV packages- with all of their additional charges, even with negotiated discounts, are no longer competitive with streaming services. Bill should be reduced from 121 to 111. Yeah right, now that theyve added that data cap with how much I already use the internet, if I used an internet enabled device for TV viewing, I would be screwed because I would def. I really wonder what the name of my bundle is. Complete a simple cancellation form. I tried to haggle with Direct TV. What bugs me is bill says the Service Package costs $143.00, yet it goes over 50% more of package cost with additional fees ($217 $143 = $74. Chris : I would recommend that you contact our Customer Care for them to assist you better in getting your bills lowered. Sounds like great advise. $9.95 digital converter fee 10% 20% 50%? The most important thing about dealing with any cable company, dont be afraid to cancel your cable for a few weeks or months even. Try paying bills, or applying for a job without regular access too your e-mail. My IN service with Comcast just went up from $80;55 to $85.55. Never looking back. @Elfnet Ya I call Bullshit, this is the stupidest thing i have ever heard Comcast cannot kill modems.
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how to renew xfinity contract